Credit Controller

We are currently recruiting for a Credit Controller to work within a Higher Education organisation.

The post-holder is responsible for the collection of monies owed to the University that have been invoiced through the research, sundry, and nursery ledgers. The post holder will liaise with debtors within their allocation of the ledgers to ensure payments are collected in line with terms, and work with their supervisor as well as colleagues across the University to resolve queries and disputes that arise.

Main Duties
Credit Control
Chase payment of invoices on the research, sundry, and nursery ledgers, pursuant to the credit control processes outlined in the departmental procedures.

Work with debtors and colleagues to resolve complaints, queries, and disputes in order to secure payment. Take ownership of debts and use initiative to ensure good outcomes.

Where more serious or complex complaints, queries, or disputes arise take guidance from the Credit Control Supervisor (CCS) to determine how best to proceed and whether to escalate the matter.

Utilise discretion in determining the appropriate approach to take to secure payment. Adapt to different situations, taking account of our relationship with the debtor, the type of debt, and any other salient factors.

Identify when it is appropriate to pass an account to the University's solicitors for legal enforcement and refer the matter to the CCS.

Maintain up-to-date records of debtors. Update the customer relationship management system with all correspondence in order for the correct next action to be taken and to maintain accurate reporting. Ensure ledger accounts are well maintained and kept in order.

Development & Improvements
Support the CCS in identifying new initiatives and process improvements in order to improve collection times and reduce financial risk.

Advocate change and support the Finance Office change initiatives as required. Maintain a positive attitude to change within the team.

Decision Making/Problem Solving
Without reference to others

Negotiating appropriate payment terms with customers who are experiencing financial difficulties in line with the University's debt chasing procedures.

Prioritise own workload.

As a key communication point, answer queries and handle issue from initial contact to resolution.

After consulting others
Following delays in payment, pursue Academics for the completion of overdue reports

Processing journals for funds held in Budget Centre accounts.

Negotiation of debts that fall outside the guidelines set out in the University debt chasing procedures.

That would be referred to someone else.
Problems that result in difficult complaints.

Referral of debts to the University's solicitor.

Knowledge, Skills, Qualifications & Experience Required

Knowledge
Knowledge of Microsoft Excel, Word, and Outlook is essential.
Must be able to acquire, after a period of familiarisation, a thorough knowledge of the University's core finance systems.

Skills
Highly literate and numerate with a high degree of computer literacy and written presentation skills.
Excellent organisation skills and ability to work on a number of different debt chasing processes at the same time.
Ability to be adaptable and flexible in approach to work, including a commitment to work flexible hours in order to give best customer service.
Ability to prioritise own workload.
Ability to use initiative and problem solve.
Excellent written and verbal communication skills. Tact, discretion, and patience are essential.
Excellent interpersonal and negotiation skills.

Qualifications
Educated to degree standard or have suitable experience in an administrative role within a Higher/ Further Education environment with clear evidence of the ability to fulfil requirements of the post.

Experience required
Substantial experience gained in a large customer-focused credit control environment.

If you are interested in this role please apply