Customer Experience Manager - Camberwell
Please note: Interested candidates must be willing to travel around Peckham and Camberwell.
Provident have been proudly serving customers since 1880, and while a lot has changed since then, one thing hasn't ….. We still put our customers first in everything we do. We pride ourselves on being a trusted lender, serving our customer in their own homes, offering suitable affordable loans with manageable repayments. It is this personal responsible approach that makes us a market leader in the home credit sector.
As a CEM you will be the front face of our operation visiting people in their own homes collecting loan repayments and re-issuing loan amounts.
We are looking for someone with excellent interpersonal and communications skills, who is reliable and dependable with a good levels of personal organization. You will be able to demonstrate sensible attitudes to personal finances and have the ability to work in a standardised way.
It is essential you have a full UK driving license and access to your own car to be able to apply for this role. You will be given the latest technology to work with to enable you to do your job to the best of your ability and set you up for success.
Although you will be joining a great team, it is also essential that you have the ability to work alone.
We will provide a full 5 day training program for this role which may require you to stay away from your home location.
Benefits include 25 days holiday increasing to 28 after 5 full years' service, NEST pension, life assurance, discretionary, non-contractual bonus. SAYE and BAYE schemes also available after 6 months service.
Equality, Diversity & Inclusion (EDI)
Provident is one of a select group of forward thinking organisations that have signed up for the National Equality Standard (NES). The NES provides a cultural assessment through the lens of diversity. It looks across all 9 protected characteristics set out in the Equality Act 2010 to ensure true inclusion in the workplace. The NES adopts a pragmatic & holistic approach to EDI and achieving it will enable Provident to showcase our business as leaders in this field.