Client Change and Implementation, Officer

We are looking for an experienced client service and/or operations individual that is committed and passionate in developing and executing solutions to meet our ever changing client needs. This includes product development, operational design and change, project management and prioritization and both internal and external stakeholder management.

Key Accountabilities

Client Service
- Adopt a pro-active role in establishing SSAL as a key component for clients' success
- Understanding clients' needs and strategies and deliver innovative solutions
- Building trusting relationship with internal and external stakeholders
- Ensure appropriate updates and communications with all stakeholders
- Liaise with internal stakeholders to ensure understanding in current product developments

Business, Product and Operational Solution and Consulting
- Define, review, document and recommend business processes and technology requirements for any client driven initiatives
- Ensure implementation of any client driven initiatives are as closely aligned to the standard
operating model as possible
- Consider broader organisational product offering, leverage existing products and ensure cost effectiveness of the solution, balancing between tactically or strategically when responding to clients' needs

Project Management and Execution
- Strengthen governance and accountability to ensure effective management and execution of
initiatives and minimizing risk
- Ensure strong governance structure is in place with the appropriate establishment of
engagement and reporting framework (i.e. regularity of meetings and project documentation)
- Ensure appropriate escalation of issues and risks with proposed resolutions/mitigation
- Coordinate across departments to implement and deliver on clients' commitments
- Ensure effective implementation of new products and/or operational change
- Contribute to management reporting, including key performance and risk indicators.

Experience, Qualifications, Skills and Abilities
Essential
- Deep understanding of financial products and funds management industry
- Experience in helping clients solve business and operational problems
- Experience working closely with a product team in building out new products and services
- Excellent client service and management experience
- Strong business level communication skills, both written and verbal
- Strong time management and prioritization skills
- Strong project management skills and experience
- Ability to work well under pressure
- Accuracy and attention to detail

Desirable
- Strong understanding of State Street's products, services, technology and operational
environment
- Strong leadership and experience in leading a client service team
- Change management experience
- Proven track record for delivering results as part of a dynamic team structure
- Strong document writing skills