Business Analyst

Recruiter
Anonymous
Location
Lancashire
Salary
25000.00 - 35000.00 GBP Annual + GBP25000 – GBP35000/annum Up to 10% Pension, 25 days holiday
Posted
07 Aug 2018
Closes
15 Aug 2018
Job role
Accountant
Contract type
Permanent
Hours
Full time
We are looking for Business Analyst with a passion for technology and a
deep understanding of CRM and Microsoft systems to join our Manchester
based Technology team.
Who are we?
We are a leading Manchester business with a 150–year history providing
engineering inspection, testing and consultancy to over 28,000 customers
across the UK and the Republic of Ireland.
The challenge
Technology and data are at the heart of what makes us operate
successfully and efficiently. Our business is of a scale that provides
interesting challenges for technology whilst allowing you to rapidly see
the impact of the solutions that you deliver. Our technical environment
is Microsoft centric with core systems of Dynamics 365 (CRM), NAV and
Office 365 integrated with a range of in–house developed Azure deployed
services and portals, and a Windows based mobile platform for our
400–strong team of field–based Engineer Surveyors.
Your goal is simple: to find ways to use technology to make our customer
services even better and our operations more efficient.
What will you be doing?
As a Business Analyst you will find ways to use technology to
continuously improve our customer service and the efficiency of our
business operations. Reporting to the Head of Business Analysis &
Product, you will have direct responsibility for engaging with end users
and driving new ideas through to completion as well as supporting
day–to–day running of key systems.
You will work across multiple projects; both as a Project Leader and as a
member of a project team; where you will be responsible for gathering
requirements, writing functional specifications and engaging with
developers as needed.
You will be focused on using CRM and other Microsoft technologies to make
our business more efficient, mine insight from our data and deliver
exceptional client services.
Recent projects include:
* Developing automated test scripts
* Migrating a new company to CRM
* Implementation of new cloud–based integration platform
* External partner API development and
* Implementation of new Dynamics 365 platform features
What are we looking for?
* Significant experience using and configuring Microsoft CRM
* Experienced in being part of the delivery of large scale projects,
using both waterfall and agile methodologies
Although not essential, it would be good if you could also demonstrate:
* A bachelor's degree in business or a related field
* Microsoft training
* An understanding of insurance or other financial service operations
* Exposure to other Microsoft technologies and platforms e.g. Navision,
Azure, Logic Apps/Flow
* Exposure to planning software e.g. Field Service, Visitour
* Knowledge of writing database queries using SQL

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