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AVP, APAC Onboarding and Unlisted Investments Team, Fixed-Term Contract (15 months)

Client Service

Proactive customer focus at all times
Respond promptly to client concerns, needs and requests, and participate in the resolution of problems as required
Ensure all agreed client deliverables and standards are met
Ensure the accuracy and timeliness of deliverables
Assist in the review of client deliverables; identify and initiate operational efficiencies

Staff Supervision

Effectively supervise staff and manage the groups, to include resourcing, retention and the recruitment process.
Provide ongoing guidance, coaching/counselling and feedback to staff in a timely and effective manner
Support an environment which motivates and rewards staff
Ensure support in facilitating and identifying training requirements, encourage skills and knowledge sharing
Ensure effective delegation - monitor and ensure completion of delegated tasks

Risk and Compliance

Ensure full understanding, adherence and implementation of the corporate Risk Policy and Standard Operating Procedures
Ensure all information in operational databases is accurate and current at all times, including fund specific procedures
Demonstrate initiative in reviewing current operating procedures to eliminate duplication of effort, identify potential risk areas and implement best practice recommendations
Supervise the information prepared by the team and ensure adequate audit controls
Preparation and review of Risk Packages in accordance with agreed format
Action internal / external audit findings in a timely manner

Budget / Expense and Control

Effectively control the costs of the team, such as overtime, cab-charge and meal allowance, as well as claims

Supporting Change

Demonstrate a willingness to support change / initiatives within the ObT, Shared Services and other SSAL areas
Demonstrate ability to take on tasks without instruction
Awareness of and active support of current and future technologies
Participation in relevant projects

Skills/Competencies

Embrace State Street's "corporate values" and support a work environment reflective of those values
Effectively communicate with clients, managers, and peers within State Street
Demonstrate the ability to assess and suggest resolution to a problem
Be a strong team player and demonstrate dedication to group and company goals
Demonstrate professional maturity and effective time management

EDUCATION and SKILLS

Undergraduate degree and/or formal qualifications in a relevant business stream, not required but preferable
Relevant experience in financial services and demonstrated market knowledge
Experience in operational and staff supervision