Investments Administrator

Investment administrator for large fast growing Financial Services organisation based in Haywards Heath

Client Details

Our client is a large, fast growing Financial Services organisation in Haywards Heath that are going through a period of year on year growth.

Description

• Ensure new investment applications meet our acceptance criteria

• Ensure investment companies with whom clients wish to invest meet our acceptance criteria

• Ensure the application forms and agreements used and in place with investment companies are acceptable

• Process requests to open new investment accounts

• Process requests to send funds to existing investment accounts

• Process requests to withdraw from, or close, investment accounts

• Liaise with financial advisers to request any information or documentation required to process investment requests receive

• Ensure that investment funds to be held within investment accounts meet our permitted investment criteria

• Carry out due diligence on the investment companies with whom our clients are invested

• Carry out ongoing monitoring of the assets held within our SIPPs to ensure they continue to meet our acceptability criteria

• Identify problem assets and propose policies and processes to deal with them

• Contribute towards the upkeep of the company's permitted investments criteria and other investment related policies

• Input data onto our administration systems

• Ensure that financial advisers are kept up to date with the progress of their clients' investment instruction

• Ensure that all investment processing is completed within company SLA and highlighting to management where this is not the case

• Ensure that valuation data is requested, obtained, input onto our administration system and categorised to ensure that our Capital Adequacy reporting obligations are fulfilled

• Work with investment providers and IT to obtain data to automate the updating of investment data in our administration system

• Process investment tax reclaims

• Respond to queries from clients and financial advisers about investments

• Assist with the maintenance of the Investments Team email mailbox

• Process incoming post

• Answer and deal with incoming telephone calls within company SLA. The expectation is that 80% of telephone calls relating to investments work will be answered by the Customer Relationship Team and 20% will be passed through to the Investments Team.

• Record all telephone calls on administration system

• Contribute towards the preparation of team management information

• Identify and refer any new business trends and patterns to management

• Support complaints investigation and resolution

• Suggest improvements to - and assist the Process Team and Business Analyst with - the Investments Team procedures and processes

• Assist with testing new system functionality as and when required

Profile

• GCSE (or equivalent) in Maths and English at grade C or above

• Chartered Insurance Institute (CII) Certificate in Financial Services (or passed CF1 and working towards the Certificate in Financial Services)

• Chartered Insurance Institute Investment Client Servicing (FA6)

Desired

• Degree in a business or finance related subject

• Chartered Insurance Institute Certificate in Investment Operations (or equivalent)

Specific Experience

Required

• Demonstrable customer service experience

• Experience of working in a regulated financial services environment

• Experience of working in a data input role

• Experience of adhering to policies and processes in a work based environment

• Demonstrable experience of working to service level agreements and deadlines

• Administration in a Financial Services environment

• Experience of working with investments

Desired

• Demonstrable experience of handling conflict and complaints

• Experience of working with Self Invested Personal Pensions

• Demonstrable experience of working with investments in a Self Invested Personal Pensions

Key Abilities/Skills/Knowledge:

Required

• Ability to communicate with clients and financial advisers in a clear and professional manner and in plain English

• Good telephone manner

• Ability to manage shifting and conflicting priorities

• Strong attention to detail

• Ability to input data accurately and within company key performance indicators (KPIs)

• Ability to take and type up clear, succinct and sufficiently detailed notes of telephone conversations

• Ability to write clear, succinct and sufficiently detailed updates on applications

• Ability to communicate effectively with other internal departments

• Ability to deal with complaints in accordance with the company policy

• Able to follow a procedure, process and checklist

• Self-motivated, ambitious and decisive

• Ability to prioritise workload and work under pressure to deadlines

• Ability to work on own initiative and as part of a team and be able to identify when it is necessary to seek advice and support

• Excellent Microsoft Office skills
• Robust knowledge of pension investments

Desired

• Robust knowledge of HMRC rules

• Knowledge of pension benefit rules

Job Offer

Up to £40,000 + additional benefits