Client Service Advisor

Responsibilities

Client Service Advisor - 12 Month Fixed Term Contract

We’re hiring!

Aon are currently recruiting a Client Service Advisor to join our National Global Inwards team based in Chelmsford for a 12 month fixed term contract. The Client Service Advisor will be primarily responsible for providing a high quality, innovative and profitable service in accordance with the client’s needs and the agreed Scope of Service Agreement.

About Aon

Headquartered in London, Aon Plc is a leading global professional services firm providing a broad range of risk, retirement and health solutions. Our 50,000 colleagues in 120 countries empower results for clients by using proprietary data and analytics to deliver insights that reduce volatility and improve performance.

Aon is an equal opportunities employer. Aon's recruitment and selection policy ensures the best possible skill mix of colleagues and the highest quality candidates are appointed using objective job-related criteria.

Aon National

National provides risk solutions to businesses across a large number of sectors within the UK. Typically, clients will be either a national or a multinational company, with a presence in no more than 10 overseas territories; they will be looking for a local relationship with their broker, with face to face visits. When working with a client, the National team tends to deal directly at executive level, including CEOs and CFOs.

National clients typically require bespoke insurance programmes and associated risk management and risk transfer services. Besides being the insurance broker, National provides clients with a claims service and advice on risk management.

About the Role

As a Client Service Advisor some of your key responsibilities will involve:

To work with Client Managers to ensure the highest level of service to each assigned Client in line with the agreed Client Promise PlanLiaise with Client Managers to fully understand the Client’s business and insurance requirements,Contribute to the formulation of the Service Plan, Reports, Presentations and any other client documents etc., as required including visits to Clients,Communicate terms of settlement to Client, ensure premiums are debited (and allocated appropriately where necessary) and assist with maintenance of credit control standards.Comply with regulatory and other standards as directed by line managementTake ownership of problems and their resolution, seeking assistance where necessary,Update Aon systems (such as working documents, GRIP) per agreed parametersIdentify improvements in Client risk & insurance programme designIdentify potential improvements in programme design for Clients and make recommendations to Client Manager,Implement recommended changes for Clients, if requiredNegotiate renewal terms, Mid Term adjustments and cover extensionsCome fully prepared for the internal renewal strategy meetingsUndertake negotiations with insurers as agreed, marketing & negotiating terms with the Aon Facilities as required – fully support the broking function to achieve optimum solution for the client,Preparation of comprehensive marketing presentations and the renewal report, working with the Broking Managers to prepare full cover comparisons as required,Establish and develop effective working relationships with Insurers and where appropriate, differentiating with the Client; the cover, service and industry knowledge that a specific Insurer could deliver to them,Co-ordinate global programmes and effectively communicate with the global network and Global Risks,Provide ongoing communication with the client following queries/alterations and ensure Client Manager is kept appraised of developmentsIdentify revenue development opportunities on allocated Client accounts and make recommendations to Client ManagersIdentify opportunities for revenue growth using knowledge of products/services in the wider Aon communityProfessionally represent Aon, demonstrating an understanding of Corporate objectivesTo be seen by colleagues as someone who is supportive and helpful,To continually improve personal knowledge through appropriate training and implement appropriately.Ensure contract certainty is delivered. Act as an escalation point for colleagues in relation to contract ce...