Customer Relations Advisor - Italian Speaking

Changing the world is all in a day's work at Apple. If you love innovation, here's your chance to make a career of it. You'll work hard. But the job comes with more than a few perks. Every day, people do amazing things at Apple. What will you do? At Apple, great ideas have a way of becoming great products, services and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish. As a Customer Relations (CR) Advisor, you are the highest point of escalation for Apple customers. You will be responsible for customer recovery and retention and providing a word class service. You will handle various complex customer's issues, which will require you to work closely with different departments to ensure a successful resolution. Key Qualifications: •Passionate about solving customer problems and restoring their faith in Apple •Strong communication skills, including the ability to actively listen to the customer and be able to negotiate where needed •Excellent organisational/time management skills; able to discern priorities from urgencies and able to work under tight deadlines and pressure •Outstanding and consistent follow through until full resolution of the customer's issue •Excellent problem solving and decision making skills - able to make sound judgments by balancing the needs of the customer as well as the needs of the company •Detailed oriented and analytical; while also being able to look at the bigger picture •Curious and self motivated •Target oriented •Strong multitasking skills •Flexible - willing to take on additional tasks and assist in the execution of new projects •Autonomous, requiring little supervision •Fluent in English and in the language requirement of the role - as a CR Advisor you would take calls in both languages Description: You will represent Apple as the company's highest escalation point with the ultimate scope of restoring and strengthening customers' loyalty and faith in Apple as a whole. You will identify opportunities for operational improvements and suggest improvement strategies. Empowered to use judgment when balancing company and customer needs. Education: - Experience in a customer facing role, providing effective customer focused solutions and handling challenging situations - High level of computer literacy