Sr Business Analyst - Spectrum Enterprise, Business Process Engineerin

Saint Louis
13 Jul 2018
17 Jul 2018
Job role
Contract type
Full time
About Spectrum Enterprise

Spectrum Enterprise, a part of Charter Communications, is a national provider of scalable, fiber–based technology solutions serving many of America's largest businesses and communications service providers.

The broad Spectrum Enterprise portfolio includes Internet access, Ethernet access and networks, Voice and TV solutions extending to Managed IT solutions, including Application, Cloud Infrastructure and Managed Hosting Services offered by its affiliate, Navisite. Our industry–leading team of experts work closely with clients to achieve greater business success by providing these right–fit solutions designed to meet their evolving needs. For more information, visit

Job Summary

This position is responsible for creating original content and editing existing Methods and Procedures and Job Aids for distribution to a wide range of Charter Enterprise system users. Serves as a liaison to the business community in order to provide technical solutions and documentation to meet user needs. Possesses expertise in the business unit(s) they support, as well as an understanding of the organizations systems and capabilities. Utilizes understanding of both business process and technical capabilities to implement solutions to the more complex business needs/problems.

Major Duties and Responsibilities
  • Actively and consistently support all efforts to simplify and enhance the customer experience.
  • Create technical documents from Product Requirements, Functional Requirements, notes, meeting minutes, and white–boarding sessions, and demos in the appropriate format. Provide illustrations in the documentation by adding screenshots and diagrams.
  • Ensure all new or current business rules/policies/processes are documented and implemented as designed. Ensure process enablers are working as designed (automated as well as manual). Ensure available technology is leveraged to the fullest extent.
  • Support the integration of new products and services, regulatory requirements, tools, technologies and markets into existing operations.
  • Oversee the functions to gather, analyze, refine, validate, document and maintain complex business requirements for all opportunity to cash order flow activities for all lines of business (video, data, voice) for residential and commercial services.
  • Ensure complete analysis and understanding of interdependencies, business risks, risk mitigator's that could impact or be impacted by the delivery of new products, services, processes and/or support technologies.
  • Oversee the translation of high level business requirements into functional specifications and then translated to technical specs for configuration and deployment. Develop and maintain library of functions specifications via Change Management processes.
  • Function as the liaison between the business unit and the other supporting functional organizations (IT, OSS, Billing, 3rd Party suppliers, etc.) to properly interpret and deliver to the functional specifications. Ensure alignment between the business operational strategies and technical solutions.
  • Perform other duties as required
Preferred Qualifications
  • Ability to read, write, speak and understand English
  • Ability to analyze and interpret data
  • Ability to quickly identify business problems/opportunities
  • Ability to communicate orally and in writing in a clear and straightforward manner
  • Ability to communicate with all levels of management and company personnel
  • Ability to define key performance indicators / metrics
  • Ability to document, prepare and present data–driven presentations
  • Ability to make decisions and solve problems while working under pressure
  • Ability to manage multiple projects at one time
  • Ability to prioritize and organize effectively
  • Ability to show judgment and initiative and to accomplish job duties
  • Ability to supervise and motivate others
  • Ability to use personal computer & software applications (i.e. Word, Excel, Visio, PowerPoint, Salesforce, etc.)
  • Cross–functional management skills
  • Knowledge of process and project management
  • Knowledge of general accounting and billing procedures
  • Technical Writing skills
  • Bachelors degree in Business Administration or related field or equivalent experience
Related Work Experience
  • 5 years Business Operations Analysis
  • 5 years Project management
  • 10 years Telecommunications
Working Conditions
  • Office environment