Sr. Grp Mgr, Client Service

BNY Mellon
22 Jul 2018
27 Jul 2018
Contract type
Full time
Client Service - M4 Leads a client service/support area consisting of multiple teams. Develops and implements policies to ensure client satisfaction and leads key client service initiatives. Maintains familiarity with industry best practices and seeks opportunities to implement as appropriate. Participates in long-term or strategic planning for the Client Services/Support function designed to improve the overall client service experience and improve team productivity and quality. Resolves the most complex issues or inquiries from senior-level or key individuals at clients, as needed. Maintains relationships with senior business leaders to report client trends and needs. May provide forward-looking and strategic insight on client issues to drive future revenue growth. Sets strategic priorities on initiatives designed to improve the client experience. Determines needed improvements through review and analysis of problems reported. Recruits, directs, motivates and develops staff, maximizing their individual contribution, their professional growth and their ability to function effectively with their colleagues as a team. Manages a client service/support area through other managers Responsible for the achievement of area goals and objectives, talent management and supervision of team members. Area supports a variety of complex client accounts.


Bachelors degree or the equivalent combination of education and experience is required with an MBA preferred. 10-15 years of total work experience with at least 3-5 years of management experience preferred. Experience in an operational area and/or client services preferred.

For over 230 years, the people of BNY Mellon have been at the forefront of finance, expanding the financial markets while supporting investors throughout the investment lifecycle. BNY Mellon can act as a single point of contact for clients looking to create, trade, hold, manage, service, distribute or restructure investments & safeguards nearly one-fifth of the world's financial assets. BNY Mellon remains one of the safest, most trusted and admired companies. Every day our employees make their mark by helping clients better manage and service their financial assets around the world. Whether providing financial services for institutions, corporations or individual investors, clients count on the people of BNY Mellon across time zones and in 35 countries and more than 100 markets. It's the collective ambition, innovative thinking and exceptionally focused client service paired with a commitment to doing what is right that continues to set us apart. Make your mark:

As our clients address evolving liquidity, risk and collateral eligibility needs as a result of changing regulations, Global Collateral Services helps them move collateral where and when they need it. Backed by modern technology and multi-dimensional thinking, we're ready to deliver the expertise, products and services institutional investors and intermediaries need as they address their collateral, liquidity and securities financing needs. Our innovative, insight-driven solutions help our clients, whether on the buy-side or the sell-side, improve the way they manage their collateral, engage in more investment opportunities to help maximize their investment returns and access new financing alternatives.

BNY Mellon is an Equal Employment Opportunity Employer.

Primary Location: Singapore-Singapore-Singapore
Job: Global Markets
Internal Jobcode: 70098
Organization: Collateral and Segregation-HR07720
Requisition Number: 1806416

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