Senior Credit Controller
- Recruiter
- FirstPort
- Location
- London Luton Airport
- Posted
- 23 Jun 2018
- Closes
- 22 Jul 2018
- Job role
- Accountant
- Sector
- Accounting - Public practice
Job Role: Senior Credit Controller - 12m FTC
Location: Luton
Job Sector: Finance
Hours: 35 hours per week
As Senior Credit Controller you will contribute to our vision of being the leading residential property manager, as recognised by others by:
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Ensuring the timely areas chasing of customer debt through first class customer service
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Working to reduce debts and maximising performance through supporting new initiatives
The Senior Credit Controller reports into the Credit Control Manager
About You
You are currently working in a credit control or a customer facing role, and are wanting your next step in a fast paced environment.
Delivering excellent customer service is important to you, and your drive and ambition means you want to provide a consultative approach, and keen to support change and continuous improvement.
Working collaboratively with the team and department mean you are result driven and focused on achieving the team goals, but you are also able to take ownership of issues and see through to resolution.
Being fully IT literate means you are comfortable in working with MS Office and have the ability to work on multiple systems simultaneously.
About Us
FirstPort is the largest and most experienced residential property manager in the UK, employing more than 3,000 colleagues dedicated to looking after peoples' home.
Great property management is about more than just bricks and mortar. We recognise and value the contribution our people make to our business and we are committed to ensuring they are skilled and equipped to do the best job they can and that they have the opportunity to realise their full potential.
Our Values set out the commitments we have made to deliver excellent service and they inform the relationships that we have with customers and clients. They shape our culture and are used in measuring and rewarding performance.
Main Responsibilities
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Respond to customer complaints and provide all required information when escalated
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Provide team performance statistics to Credit Control Manager and highlight performance issues
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Identify and support all team members with any training requirements for processes and soft skills
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Fully maintain and keep updated all department processes and working practices ensuring consistency across the team
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Support Credit Control Manager with introduction of new procedures, enabling a consistent approach from all staff
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Monitoring diaries and email inbox volumes ensuring the correct resources are focused where most required
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Co-Ordinate referral to solicitors with Debt Control Team
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Weekly Credit Control Letter runs
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Liaise with Regional Managers on portfolio status
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Provide required reporting for Client Liaison meetings
Our Values