Customer service/ Processing
- Recruiter
- Adecco
- Location
- Stockport
- Posted
- 19 Jun 2018
- Closes
- 29 Jun 2018
- Job role
- Accountant
- Sector
- Accounting - Public practice
3 months contract to commence ASAP
£8.80 per hour
Mon - Fri 8am - 4pm
Stockport area
Banking and financial
**Please note: The application process is subject to the successful completion of criminal, financial and reference checks**
This role is both Customer service and processing. Your duties will be to deal with individual customer contacts, enquiries and requests in an effective manner which satisfies the customer, supports the achievement of business goals and is in line with all procedures and standards.
You will be helping the customer with any banking queries that they may have so therefore an extremely high level of attention to detail is required.
Knowledge, skills, experience required
1 Select and provide service/solutions which meet identified customer needs, referring to more senior/specialist staff when appropriate or necessary.
2 Apply specialist knowledge, skills and appropriate behaviours effectively to achieve a successful outcome while maintaining the maximum possible level of customer satisfaction, referring to more senior staff when appropriate or necessary.
3 Ability to prioritise workloads and meet KPI requirements while maintaining quality standards.
4 Develop and maintain all required skills, including a good working experience of relevant software tools and systems, to facilitate the efficient delivery of work activities.
5 Develop and maintain an appropriate knowledge of relevant products (and, where appropriate, competitor products), services and solution frameworks to improve customer service, operational and other aspects of performance.
The successful candidate will have:
- Experience of analysing and monitoring data of a high volume
- Excellent written and verbal communication skills
- Have a strong understanding of investigations and decision making
- Excellent understanding of Customer Service Call Centre
- Self motivated
- Proven experience of working with other colleagues, to achieve and often beat their objectives
- Someone that works well under pressure
For more information please call Toni McDonald on (Apply online only)
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information – please copy and paste the following link in to your browser https://(url removed)/candidate-privacy
£8.80 per hour
Mon - Fri 8am - 4pm
Stockport area
Banking and financial
**Please note: The application process is subject to the successful completion of criminal, financial and reference checks**
This role is both Customer service and processing. Your duties will be to deal with individual customer contacts, enquiries and requests in an effective manner which satisfies the customer, supports the achievement of business goals and is in line with all procedures and standards.
You will be helping the customer with any banking queries that they may have so therefore an extremely high level of attention to detail is required.
Knowledge, skills, experience required
1 Select and provide service/solutions which meet identified customer needs, referring to more senior/specialist staff when appropriate or necessary.
2 Apply specialist knowledge, skills and appropriate behaviours effectively to achieve a successful outcome while maintaining the maximum possible level of customer satisfaction, referring to more senior staff when appropriate or necessary.
3 Ability to prioritise workloads and meet KPI requirements while maintaining quality standards.
4 Develop and maintain all required skills, including a good working experience of relevant software tools and systems, to facilitate the efficient delivery of work activities.
5 Develop and maintain an appropriate knowledge of relevant products (and, where appropriate, competitor products), services and solution frameworks to improve customer service, operational and other aspects of performance.
The successful candidate will have:
- Experience of analysing and monitoring data of a high volume
- Excellent written and verbal communication skills
- Have a strong understanding of investigations and decision making
- Excellent understanding of Customer Service Call Centre
- Self motivated
- Proven experience of working with other colleagues, to achieve and often beat their objectives
- Someone that works well under pressure
For more information please call Toni McDonald on (Apply online only)
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information – please copy and paste the following link in to your browser https://(url removed)/candidate-privacy