FRU Claims Handler
- Recruiter
- Joanne Finnerty Recruitment Limited
- Location
- Wirral
- Posted
- 15 Jun 2018
- Closes
- 06 Jul 2018
- Job role
- Accountant
- Sector
- Accounting - Public practice
A new role has arisen with our highly reputable and expanding client, working in modern, prestigious offices with an extensive employee benefits list including 25 days holiday, contributory pension, on-site gym and exercise facilities, employee awards process and working hours of Mon-Friday 9.00-5.00 (35 hour working week).
This role will support the First Response Unit Team Leader and the department claims function by processing new and existing claims in line with team guidelines. Providing training and mentoring to the team under the guidance and direction of the Team Leader.
Provide and support comprehensive, professional customer focused administration service within Claims dealing with Claim enquiries and all Customer contact, operating within FCA and TCF Principles.
Overview of Responsibilities
To deal with initial Claim enquiries via telephone, email and written correspondence, ensuring they are logged on the Claims BIS system within a set SLA.
Management of own case load ensuring tasks are completed within SLA.
To triage new claim forms received and liaise with customers until the full background is obtained for review by a claims handler; identifying which route a claim should take.
Preparation of declinatures, written or verbal, documenting decisions on newly created records.
Management of the claims inbox setting tasks for claims handlers and identifying complaints.
To control invoices received, logged on a spreadsheet to eliminate the risk of duplicate payments and follow process for assignment of invoices.
Ensure GDPR processes are adhered to including cyber fraud for claims payments.
To assist with all other duties of the First Response Unit.
To field customer telephone calls where required for the claims team and complete claim tasks when required.
Mentoring junior members in-line with claims and FRU processes.
Experience/Skills
Working knowledge of FCA Regulations and experience of insurance principles.
Proven experience of understanding and the importance of providing excellent customer service
A general understanding of the insurance market and related products
Ability to deal professionally with clients/management/staff at all levels
To be self-motivated and develop ability to motivate others
Excellent communication skills, written and oral
Good IT skills, including Windows Office Suite, and knowledge of databases
Flexible and adaptable to change
Ability to work under pressure to a high standard
To possess a positive can do attitude
Ability to work to and maintain service levels
If you feel you have the relevant skills and experience, please forward a copy of your CV.
If you haven’t heard from us within 1 week, please assume your application has been unsuccessful
This role will support the First Response Unit Team Leader and the department claims function by processing new and existing claims in line with team guidelines. Providing training and mentoring to the team under the guidance and direction of the Team Leader.
Provide and support comprehensive, professional customer focused administration service within Claims dealing with Claim enquiries and all Customer contact, operating within FCA and TCF Principles.
Overview of Responsibilities
To deal with initial Claim enquiries via telephone, email and written correspondence, ensuring they are logged on the Claims BIS system within a set SLA.
Management of own case load ensuring tasks are completed within SLA.
To triage new claim forms received and liaise with customers until the full background is obtained for review by a claims handler; identifying which route a claim should take.
Preparation of declinatures, written or verbal, documenting decisions on newly created records.
Management of the claims inbox setting tasks for claims handlers and identifying complaints.
To control invoices received, logged on a spreadsheet to eliminate the risk of duplicate payments and follow process for assignment of invoices.
Ensure GDPR processes are adhered to including cyber fraud for claims payments.
To assist with all other duties of the First Response Unit.
To field customer telephone calls where required for the claims team and complete claim tasks when required.
Mentoring junior members in-line with claims and FRU processes.
Experience/Skills
Working knowledge of FCA Regulations and experience of insurance principles.
Proven experience of understanding and the importance of providing excellent customer service
A general understanding of the insurance market and related products
Ability to deal professionally with clients/management/staff at all levels
To be self-motivated and develop ability to motivate others
Excellent communication skills, written and oral
Good IT skills, including Windows Office Suite, and knowledge of databases
Flexible and adaptable to change
Ability to work under pressure to a high standard
To possess a positive can do attitude
Ability to work to and maintain service levels
If you feel you have the relevant skills and experience, please forward a copy of your CV.
If you haven’t heard from us within 1 week, please assume your application has been unsuccessful