Customer Service Adviser
- Recruiter
- Adecco Corporate/Retail
- Location
- Stockport
- Posted
- 12 Jun 2018
- Closes
- 29 Jun 2018
- Job role
- Accountant
- Sector
- Accounting - Public practice
To deal with individual customer contacts, enquiries and requests in an effective manner to the satisfaction of the customer and in line with all procedures and standards.
Knowledge, skills, experience required
1 Receive, understand and assess customer contacts and enquiries to establish requirements for advice, guidance and services/solutions in a processing environment.
2 Select and provide service/solutions which meet identified customer needs, referring to more senior/specialist staff when appropriate or necessary.
3 Apply specialist knowledge, skills and appropriate behaviours effectively to achieve a successful outcome while maintaining the maximum possible level of customer satisfaction, referring to more senior staff when appropriate or necessary.
4 Ability to prioritise workloads and meet KPI requirements while maintaining quality standards.
5 Develop and maintain all required skills, including a good working experience of relevant software tools and systems, to facilitate the efficient delivery of work activities.
6 Develop and maintain an appropriate knowledge of relevant products (and, where appropriate, competitor products), services and solution frameworks to improve customer service, operational and other aspects of performance.
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information – please copy and paste the following link in to your browser https://(url removed)/candidate-privacy
Knowledge, skills, experience required
1 Receive, understand and assess customer contacts and enquiries to establish requirements for advice, guidance and services/solutions in a processing environment.
2 Select and provide service/solutions which meet identified customer needs, referring to more senior/specialist staff when appropriate or necessary.
3 Apply specialist knowledge, skills and appropriate behaviours effectively to achieve a successful outcome while maintaining the maximum possible level of customer satisfaction, referring to more senior staff when appropriate or necessary.
4 Ability to prioritise workloads and meet KPI requirements while maintaining quality standards.
5 Develop and maintain all required skills, including a good working experience of relevant software tools and systems, to facilitate the efficient delivery of work activities.
6 Develop and maintain an appropriate knowledge of relevant products (and, where appropriate, competitor products), services and solution frameworks to improve customer service, operational and other aspects of performance.
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information – please copy and paste the following link in to your browser https://(url removed)/candidate-privacy