Customer Service Representative

Customer Service Representative Abtran is a leading provider of Customer and Business Process Management services, with a proven capability in delivering transformative solutions with an extensive and diverse client base across regulated markets. Abtran is a specialist provider of services in sectors including Government, Transport, Utilities and Financial Services. Established in 1997, the company marks its 21st anniversary this year. We currently employ over 2,000 people in Cork, Dublin, Kildare and Southern India. Our office will be located in a high-tech facility at Finisklin Business Park in Sligo. Pat Ryan, Abtran CEO said, "Ireland will continue to be a key part of the global growth ambitions that we have as Ireland's largest home grown BPO provider. We also believe it is very important to support national and regional economic development wherever possible through the growth of our operations." Consider yourself a customer care expert? Our client is one of Ireland's largest and fastest growing innovative Business Process Outsourcers. They are seeking Customer Service Advisors to join their new team in the beautiful West of Ireland. Abtran is on the lookout for people who are not afraid of challenges, who are solution focused and have the motivation and drive to progress their career. The successful candidate will be able to accept ownership for effectively solving customer issues and inquiries, keeping customer satisfaction at the core of every decision and behaviour. Role: Providing relevant advice to customers via email and over the phone Using your product knowledge to solve problems for customers Keeping yourself up to date with business and product information Effectively managing a database through accurate and efficient data entry Adhering strictly to data protection and confidentiality laws Assist with reporting and creating documentation Ad hoc administrative duties such as filing, scanning, photocopying and faxing documents Requirements: Previous Customer Service experience Excellent verbal and written communication skills An exceptional telephone manner A high level of accuracy and attention to detail Ideally have completed a relevant course, strong computer skills are essential (e.g. ECDL) Proven ability to deal with problems and solve them effectively Ability to work well either individually or as part of a team Benefits: Lean Six Sigma training Employee Assistance Programme Charity Club Sports and Social Club Mind UR Buddy Partnership Programme with Pieta House Suas Educational Development, schools - business partnership State-of-the art offices Free car park Annual TaxSaver tickets Cycle-to-work scheme This is an opportunity that cannot be missed! Apply online today!!