Payroll Advisor

A great opportunity has become available to work in the Head Office of a large national non-profit organisation. The company have been recognised for a variety of awards including being in the UKs top 5% of companies who are a ‘great employer’ and an ‘out performing place to work’. They have more than 650 facilities across the UK and due to continued success are expanding their Stockport Head Office.

They are recruiting for a Payroll Advisor to be part of the payroll team. You will be joining an established department of 20 people.

Reporting into the Payroll Manager and liaising with the Finance & Payroll Administrators, you will be providing support to employees across the UK regarding payment queries.

Salary: £19,000 – £21,000

Benefits:
-Joining a national charity who support individuals with mental health & learning disabilities
-Career progression and training available
-Health scheme for you and immediate family
-Excellent public transport links
-Weekly or monthly pay depending on preference
-Online benefits for several high street stores
-Company pension
-Paid paternity leave
-Enhanced maternity leave
-Carers leave up to 5 days per annum
-28 days holiday plus bank holidays
-Permanent full-time position (37.5 hours per week)
-Free life assurance
-Access to an Employee Relations Advisor to receive confidential aid & advice

Duties as Payroll Advisor will include:
• Being the first point of contact to support workers regarding payment queries
• Identifying and investigating issues and informing payroll appropriately
• Helping to resolve complex customer queries
• Proving excellent customer service at all times
• Working and resolving multiple cases at once

You will:
• Have excellent customer service experience
• Have good knowledge of Microsoft packages
• Have excellent written and verbal communication skills
• Be very empathetic and able to deescalate situations
• Be able to keep calm, multitask and prioritise cases

The company have recognised that their success is largely due to the commitment and hard work of their employees and therefore want to ensure all staff are valued. If you are interested in this role please apply with your up to date CV or call (Apply online only) for more information