Data Gathering Administrator - Glasgow

What's The Role?

Our client, a "Big Four" Professional Services firm, is looking for people to join the administrative support team on a financial review project. After training, you will be given responsibility to manage assigned cases, supporting the resolution of complex regulatory risks and issues, in line with FCA objectives. This is a fantastic opportunity to gain experience with an established Professional Services firm, in a supportive and fast paced environment, with the scope to learn and develop skills.

Tell Me More

• Location: Glasgow
• Rate: £90 per day
• Work pattern: Monday - Friday (Standard Business Hours)
• Start date: 18th June 2018
• Duration: December 2018

Your day-to-day activities will include:

• Research, gather and present data relevant to the customer complaint using in-house systems to log and allocate cases for review
• Ensure the complaint handling process is complete and sufficient data has been gathered to ensure full investigation can be completed
• Gather information to deadlines and quality standards whilst maintaining customer outcomes
• Communicate with clients through written correspondence
• Process figures, carry out analysis and produce reports
• Liaise with the investigations team and senior managers

The Benefits For You

You'll be working with a global consultancy and advisory firm where you can use existing knowledge and experience to make a difference, as well advance your career and develop new skills. This is a highly visible role on a major project where your contribution will not go unnoticed.

What Knowledge, Skills & Experience We Need

• Understanding of the products against which PPI complaints are made
• Ensure early identification and escalation of risks
• Provide excellent customer service
• Ability to identify opportunities to improve the customer experience
• Work to set personal performance standards and work with the team to contribute to customer outcome within a timescale
• Highly organised and confident to use multiple banking systems
• Driven to achieve targets and take ownership of workload
• Excellent analytical and letter writing skills with attention to detail
• Relevant general banking experience internal or externally

Next Steps

To express your interest in this opportunity, don't delay; please click Apply now