Senior Property Claims Hander - Chelmsford

The Recruiter Insurance Specialists are working with an Established Client who are seeking a High Value Property Claims Handler with extensive experience within Commercial lines to join their team based in Chelmsford, Essex.

OVERALL PURPOSE OF JOB

• To manage from notification to settlement an allocation property, casualty, motor, travel and some financial lines claims.
• The main portfolio will be looking after the book of claims for a number of hotel and leisure clients.
• Claims administration from notification to settlement
• Dealing with queries from clients and insurers
• Negotiating to reach the best settlement possible for our clients whilst maintaining a good relationship with insurers
• Preparation of claims experience for account handlers
• Provide accurate technical advice on policy coverage and explain the correct claims process depending upon the insurer involved

RESPONSIBILITIES

• Ensure that we retain our clients
• Deliver a caring, personal, meticulous and professional service
• Attend client meetings where appropriate both at renewal and post loss
• Maintain accurate system records including amendments of reserves and reporting upwards where appropriate
• Develop and maintain good relations with our partner insurers and keep abreast of market developments
• Report and refer to the claims manager for guidance where appropriate
• Attend to Continuous Personal Development
• Adhere to the company service standards for new claims and post handling
• Maintain an accurate claims diary system
• Provide telephone cover for absences which may include non claims related calls
• General admin duties including filing, photocopying and maintaining a clear desk working policy

EXPERIENCE

• Commercial Claims experience preferred including Property claims including knowledge of policy wordings and the extent of cover across a wide variety of insurance policies.
• Motor Claims including AD repairs & TP negotiations.
• Public Liability & Employers liability including health and safety assessments and risk management.

SKILLS

• A confident telephone manner and proven experience working in an insurance based claims environment
• The ability to manage a workload with the minimum supervision
• Competent with outlook, word and excel
• Good interpersonal and communication skills
• An understanding of the policy wordings.

QUALIFICATIONS

• Cert CII preferred but support will be given to achieve this qualification

If you would like to be considered for this position please submit your CV for the attention of our Client.