Accounts Administrator/Customer Service

My client is a leading provider of accountancy and debt services to contractors and freelancers based in the heart of Cheshire. With over 10 successful years in the industry they understand that their employees are their greatest asset. That's why they put their people at the heart of everything they do. Due to growth they’re looking to recruit an individual who can provide services and first line support to their clients and follow administrative processes.

Key responsibilities

- Provide first class customer service to their clients
- Assist with managing the relationship with new clients including completing statutory processes for establishing a limited company
- Ensure that every new client is fully briefed on the processes and assistance they can expect from the client
- Ongoing responsibility for client support by responding to all relevant customer emails and telephone calls
- Completing VAT, PAYE, reconciliations and submitting relevant returns with enough time to deal with any potential issues
- Working together with the senior accountants to identify issues and process improvements

Personal Attributes

- Ability to develop sustainable relationships
- Excellent customer service
- Professional telephone manner
- An interest in providing accountancy services
- A desire to produce immediate resolution to all enquires by telephone or email
- Ability to demonstrate highly developed self-management and administrative skills
- Computer literate - Microsoft Excel, Word and Outlook
- A strong work ethic and willingness to work with and support colleagues
- Attention to detail
- Self-motivated

Benefits

- Competitive salary £15,000 - £17,000
- 28 days holiday
- Pension
- Office hours 9am-5.30pm – NO WEEKENDS!
- Childcare vouchers
- Modern working environment
- Social activities including Friday fun days, themed days, pool tournaments, fundraising events, nights out and company parties