Quality Assurance Administrator/Officer - full training provided

This is an exciting opportunity for an attentive and methodical individual to join a leading Insurance company at their friendly Oxted branch.

The successful candidate will take personal responsibility for driving up the levels of quality across all Customer Facing Operational areas, ensuring that the needs of the customer and the business are balanced at all times.

Using your excellent analytical skills, you will perform audits and root cause analysis and demonstrate your high standards of quality.

With a diplomatic and understanding approach, you will be monitoring and assessing team members calls and providing feedback, improving quality and building and maintaining relationships.

Experience and Skills

• Excellent prioritisation skills ensuring targets are met
• Strong communication skills.
• Understanding of an insurance and/or regulatory environment
• Strong Microsoft Office skills
• Relationship management
• Decision making

Experience is a plus but not essential, as training will be given..

On offer are a competitive salary, an excellent benefits package and an opportunity to grow within a leading insurance company.