Apple Product Verification - German Speaking

Changing the world is all in a day's work at Apple. If you love innovation, here's your chance to make a career of it. You'll work hard. But the job comes with more than a few perks. The role of the Apple Product Verification Advisor is to provide a combination of back office administration work for both Consumer and Business Customers as well as handling emails and calls for Business & Education Customers. The Apple Product Verification team provides feedback to the business on primary escalation drivers and emerging issues that drive Customer dissatisfaction. We troubleshoot problem areas in internal AppleCare processes and provide solutions working with the relevant departments to implement change. The team works closely on a weekly basis with our counterparts in AMR and APAC Apple Product Verification teams. In addition to these functions, a selection of email and call handling elements for Business & Education customers is required. Candidates will be required to have the ability to analyze, isolate and resolve basic technical issues, You will engage, explaining step by step solutions with patience and an approach tailored to each individual customer. You're not only here to help fix technical issues, but also provide an incredible Customer experience. If this sounds like you, you could be the next Apple Product Verification team member. We're committed to helping employees explore their potential. Key Qualifications: •Extraordinary attention to detail in case management, follow-up and follow-through •Analytical and detail oriented •Target oriented - can deliver results on time •Excellent interpersonal skills •Experienced in resolving Customer service issues •Dedicated to improving Customer satisfaction and keeping Apple Customers, Apple Customers •Outstanding communication skills, including excellent written English and second language •Excellent problem solving skills - the drive and motivation to take a problem and troubleshoot to a resolution is a requirement •Can identify opportunities for process improvement and develop solutions that target root causes •Can relate to and communicate with all types of situations and customers (internal and external) •Comfortable delivering presentations to Advisors, colleagues and managers as appropriate •Ambitious and motivated to develop the role and add value to the business •Dedicated to improving customer satisfaction •Maintains a positive attitude through periods of change and is professional in all work situations •Flexibility - will to take on new roles, assignments and responsibilities as needed •Must be solution focused with the ability to work to drive change Description: Provide administrative support to Consumer, Business and Education Customers. Research, investigate and provide high quality resolutions to Customer queries. Assist in reporting of technical issues and keeping the manager well informed. You should be able to handle pressure and multi-task whenever necessary. You should be able to prioritize tasks. You should consider deadlines and targets as challenges. Proper planning, organizing and controlling will help you to reach your goals. Additional Requirements: Fluent English and German is essential. Customers will be supported in English and in their native language within a follow the sun model. Ideally 2 years, but at minimum, 6 months experience in professional technical troubleshooting expertise or a proven technical ability. An appreciation of the IT environment, preferably with Apple products A high level of computer literacy