Claims Handler

Cab Aid and Auxillis are part of £472m Redde plc. Operating from our busy head office in Croydon we are trusted by some of the most recognisable, market-leading names in the licensed taxi and private hire sector delivering exceptional services 24/7, 365 days a year. We aim to build long-term relationships which deliver the highest level of quality, technical expertise and innovation coupled with exceptional customer focus.

As we continue to grow rapidly and develop new marketplaces, we are looking for a high-performing and exceptionally talented individual to join our successful claims team.

What will I be doing?

We are developing a full Uninsured Loss Recovery service providing everything from first notification & incident management, through replacement vehicle hire and repair, to invoicing and recovery.

This is a key customer and client-facing role and, after initial training, you will be mentored by an experienced colleague taking increasing responsibility for your own case load. Whilst your main focus will initially be with drivers and operators offering taxi and chauffeur services, your customers and daily contacts are also drawn from the many brokers, intermediaries and insurers operating in the hire and reward market.

Your aim is simple; ensure an efficient and problem-free experience for customers, keeping them mobile and up-to-date with progress.

What are we looking for in you?

• Ideally, experience in a similar role in claims handling or the insurance sector;
• Experience in a telephone-based, customer facing role with a working knowledge of office-based IT (e.g. MS Excel, Word, Outlook etc.) and CRM systems;
• Be an effective and credible communicator, socially confident and articulate in 1-2-1 situations;
• Able to organise and manage a high volume workload to achieve KPIs & SLAs;
• We'd also like to hear from you if you are keen to start a career in our industry with a good degree within a Business, Finance or Legal discipline

Here at Cab Aid, customer experience is at the centre of everything we do and if this sounds like you, we'd love to hear from you!

What next?

The role presents an excellent opportunity for a career in accident management, motor insurance and financial services with a market-leading plc, supported by proven induction training and a personalised continuous development plan in sociable, encouraging environment.

If you feel you are the right person for this role, we would encourage you to find out more!