Fraud Analyst
- Recruiter
- OCBC Bank (Malaysia) Berhad
- Location
- Kuala Lumpur, Malaysia
- Salary
- Competitive
- Posted
- 09 Jun 2018
- Closes
- 13 Jun 2018
- Ref
- 3250669
- Sector
- Accounting - Public practice
- Contract type
- Permanent
- Hours
- Full time
Roles & responsibilities
• Perform outbound calling to cardholder to confirm transactions or dispute handling
• To handle blocking/ uplifting of blocked cards and perform card replacement
• To conduct investigation on dispute cases and follow ups on unauthorized transactions from end to end
• Work closely with Card Ops, SG counterpart and Contact Centre on customer dispute issues
• Perform report checking
• Any other adhoc tasks that may be required due to Fraud Changing Environment
• Able to handle complaints and provide solutions to customers relating to fraud
• Ensure compliance for internal and external guidelines
Qualifications
Requirements:
• Degree holder
• Positive attitude, self-motivated and able to work with minimal supervision as well as the occasional long hours
• Team player, able to communicate effectively and good interpersonal skills
• Able to meet deadlines
• Strong written communication skills, including the ability to handle complaints
• High personal integrity
• Perform outbound calling to cardholder to confirm transactions or dispute handling
• To handle blocking/ uplifting of blocked cards and perform card replacement
• To conduct investigation on dispute cases and follow ups on unauthorized transactions from end to end
• Work closely with Card Ops, SG counterpart and Contact Centre on customer dispute issues
• Perform report checking
• Any other adhoc tasks that may be required due to Fraud Changing Environment
• Able to handle complaints and provide solutions to customers relating to fraud
• Ensure compliance for internal and external guidelines
Qualifications
Requirements:
• Degree holder
• Positive attitude, self-motivated and able to work with minimal supervision as well as the occasional long hours
• Team player, able to communicate effectively and good interpersonal skills
• Able to meet deadlines
• Strong written communication skills, including the ability to handle complaints
• High personal integrity
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