Insurance - Customer Retention Representative
- Recruiter
- Charterhouse Recruitment Ltd
- Location
- West Lutton
- Posted
- 18 Apr 2018
- Closes
- 21 Apr 2018
- Job role
- Accountant
- Sector
- Accounting - Public practice
**INSURANCE - CUSTOMER RETENTION REPRESENTATIVE**
THE COMPANY...
Our client, a Multinational specialist insurer is looking to recruit 10 Representatives to their busy centre in York. The company are seeing massive business growth so this an exciting time to join…
YOUR NEW JOB...
The purpose of the role is to engage with customers building great rapport in order to ensure their business is retained . You will be given superb training and then empowered to make decisions in the best interest of the customers you are engaging with.
Key duties -
• Build relationships with current customers using their channel of choice (predominantly telephone but also through email, web chat and social media)
• Deliver exceptional service to customers by having thorough conversations in order to understand their ever changing business needs
• Conduct all customer and business activities to the required quality and professional standards
• Ensure the customer has received the very best service in order to retain that particular piece of business
• Meet targets in relation to quality, service and customer retention
We are looking for individuals who possess an excellent telephone manner and inter-personal skills showing empathy and intuition. We are looking for individuals who understand service excellence and who are sales focused
WHATS ON OFFER…
Working hours - 35 hours per week between 8am - 7pm Mon to Fri & 9am -5pm Sat
£18,000 Salary
Excellent benefits package
If you are able to demonstrate the above, have the correct skills and would like to apply please send your CV to .
Due to the volume of applications we receive if you have not heard from the managing consultant within 1 week please assume you have not been short listed.
Charterhouse Recruitment is committed to a policy of equal opportunities in relation to job applications. A copy of our Diversity Policy is available upon request.
Charterhouse Recruitment Ltd is acting in the capacity of an Employment Agency for permanent appointments and an Employment Business for temporary assignments