Customer Care Assistant - Billing (Specific Purpose)

Customer Care Assistant - Billing Antrim Based - Specific Purpose Starting Salary - £16,500 p.a. Job Ref: fe/18/10 firmus energy is responsible for the construction and operation of a natural gas network of over 1,100km across more than 30 cities, towns and villages across Northern Ireland. As well as supplying over 35,000 customers across its own licensed area, firmus energy also competes in the competitive gas market in Greater Belfast, where we also supply over 50,000 customers. The future looks bright at firmus energy and for those who are part of our team. We offer excellent remuneration and benefits packages, together with comprehensive training and development programmes and the opportunity to excel in challenging and developing roles. The role Reporting to the Customer Billing Manager, the Customer Care Assistant - Billing will proactively support the Billing Department to deliver timely bills with a high degree of accuracy. The post holder will play a lead role in performing commercial customer registrations and ensuring the smooth transition of commercial customer handovers. Accounts will be administered to a high standard and exemplary customer service provided at all times. Main duties and responsibilities Key Priorities: Domestic and Commercial customer change of tenancies / registrations Answer incoming calls demonstrating first class customer care and delivering brand values Ensure Domestic and Commercial customers are billed accurately, in a timely manner and in line with the Codes of Practice and licence requirements Administration and resolution of customer billing queries and complaints Process customer refunds, site works requests and sundry invoices Provide technical support for Customer Services & Sales departments Assist with credit control and debt management Enhancement and documentation of billing processes Responsibilities to include Administration of account detail changes, including new and final accounts for commercial customers Rectify anomalous accounts by administering account reconciliations Provide customers with consumption reports upon request Set up direct debits / BACS / electronic funds transfers / bank giro credits / customer refunds, including management of budget direct debits Administration of telephone and on line payments Preparing test scripts and completing user acceptance system testing Undertake any additional duties as directed by the Customer Billing Manager Qualifications/Requirements Essential: Minimum 5 passes at GCSE level Grade C or above (or equivalent) including English & Maths Previous experience in customer service role in commercial or financial environment Excellent IT, communication and interpersonal skills Ability to work on own initiative and to prioritise workload Desirable: Familiarity with customer account/billing processes 3rd level qualification or equivalent in Maths, IT or other relevant subject We are offering a starting salary of £16,500 p.a., plus a fantastic benefits package including Performance Related Awards, 25 days annual leave plus 10 Statutory days and 2 Company days, pension, life assurance, permanent health insurance, free parking, childcare voucher scheme, and great training and development opportunities. To Apply Please forward your CV (including a cover letter detailing how you meet the criteria) along with your salary expectations via the Apply Now button below. Closing date: 5:00pm Friday 27 April 2018. Please quote reference number in application. firmus energy is an equal opportunities employer