Claims Handler Level 1

Location: Farnborough

The opportunity:

The pace of change in insurance means we’re looking for talented, ambitious people who can help strengthen our market position. We now have an exciting opportunity in our Farnborough office as a Claims Handler to join our Property team. Would you like to join one of our dynamic teams and be part of our success?

In this role you will be working in Zurich’s Property claims department. You will provide an excellent claims service to our customers through pro-active use of the telephone and world class customer service skills. You will be responsible for handling and resolving a full portfolio of complex claims by investigating, negotiating and finalising claims in line with governance guidelines and your authority limits.

Key Responsibilities:

• Responsible for handling and negotiating claims up to a value of £20,000.
• Compliance to statutory regulations.
• Develop and maintain relationships with internal and external customers.
• To proactively handle third party claims aiming to settle cases within optimum time scales.
• Investigation and evaluation of liability and quantum to achieve the desired resolution for all claims handled.

Your skills and experience:

As a Claims Handler you will need excellent communication and customer service skills preferably gained within a financial services environment. You will also need strong attention to detail to review and assess the information required. This is a challenging role with lots of variety, so you’ll need the ability to juggle a variety of different claims at different stages of the claims process to meet set deadlines.

The Reward:

In return we are offering an attractive salary plus a generous benefits package including bonus and defined contribution pension scheme. We are committed to continuous improvement and we offer access to a comprehensive range of training and development opportunities.