Customer Support Manager
- Recruiter
- Adzuna
- Location
- Newcastle, New South Wales
- Posted
- 18 Mar 2018
- Closes
- 09 Apr 2018
- Job role
- Accountant
- Sector
- Accounting - Public practice
- Experience level
- Manager
About the Role
We are currently seeking a results driven and energetic Customer Support Manager to join our dedicated Sales and Support team located at our NSW Head Office based in Tomago.
Reporting to the Sales & Marketing Manager - NSW, you will be responsible for building and maintaining customer relationships and providing value add product support and parts and services sales solutions that align to achieve both customer and business success. You will strive to grow customer loyalty through identification of continuous improvement initiatives and deliver on the promise of providing the lowest total cost of ownership.
What we're looking for
As the successful candidate you will possess the following skills:
Mechanical Trade Certificate coupled with a minimum of 3 years post trade experience
High level of customer service skills with the ability to build and maintain successful working relationships
Sound commercial experience within the mining product support industry, including an understanding of “Whole of Life Cost' modelling tool
Advanced Microsoft office skills
Excellent communication skills (verbal, written and interpersonal) with the ability to effectively liaise at a high level with customers and a diverse range of interdepartmental team members
Excellent organisational and time management skills with the ability to manage multiple workloads in a high pressure environment
High level of initiative and problems solving skills with the ability to follow through with required actions
Ability to analyse data and compile reports
You are a results driven individual who is easily motivated by success. Your strong negotiation skills coupled with your ability to prioritise your workload will see you thrive in this role. The team at WesTrac encourages growth and development of our staff and this is an outstanding opportunity to grow and develop your career with a globally recognised Caterpillar dealership.
About us
WesTrac Pty Ltd is an Equipment Management business and one of the world's leading Caterpillar Dealerships, operating in NSW, ACT and WA. Our primary focus is our people. We know that our success is the result of more than 3,000 talented people working together to achieve amazing outcomes. Now as we look to the future, we're more focused than ever on harnessing the best talent for our business.
The WesTrac culture is about energy, enthusiasm, contribution and being able to make a difference in what we do at work and beyond. You will be able to maximise value whilst continuing the investment we have in our most important asset, our people.
WesTrac offers various employee benefits including company funded income protection, salary packaging options, corporate private health plan, and a Fitness Passport allowing access to over 200+ gyms and pools at discounted rates. Our Newcastle branch has an on-site cafeteria along with employee parking.
Make the move with an industry leader today!
Apply today
This is a challenging yet rewarding role with a competitive salary package on offer based on your experience. You will also have the opportunity to work with talented people and build a strong career. If you believe you have skills and experience to make this role a success, please apply via the link.
WesTrac will be at The National Diesel, Dirt & Turf Expo on April 13-15 (Penrith) - come and say hello for assistance with Careers, Caterpillar and all things WesTrac! Advertised: 15 Mar 2018 AUS Eastern Daylight Time Applications close: 29 Mar 2018 AUS Eastern Daylight TimeBack Apply now Refer a friend
We are currently seeking a results driven and energetic Customer Support Manager to join our dedicated Sales and Support team located at our NSW Head Office based in Tomago.
Reporting to the Sales & Marketing Manager - NSW, you will be responsible for building and maintaining customer relationships and providing value add product support and parts and services sales solutions that align to achieve both customer and business success. You will strive to grow customer loyalty through identification of continuous improvement initiatives and deliver on the promise of providing the lowest total cost of ownership.
What we're looking for
As the successful candidate you will possess the following skills:
Mechanical Trade Certificate coupled with a minimum of 3 years post trade experience
High level of customer service skills with the ability to build and maintain successful working relationships
Sound commercial experience within the mining product support industry, including an understanding of “Whole of Life Cost' modelling tool
Advanced Microsoft office skills
Excellent communication skills (verbal, written and interpersonal) with the ability to effectively liaise at a high level with customers and a diverse range of interdepartmental team members
Excellent organisational and time management skills with the ability to manage multiple workloads in a high pressure environment
High level of initiative and problems solving skills with the ability to follow through with required actions
Ability to analyse data and compile reports
You are a results driven individual who is easily motivated by success. Your strong negotiation skills coupled with your ability to prioritise your workload will see you thrive in this role. The team at WesTrac encourages growth and development of our staff and this is an outstanding opportunity to grow and develop your career with a globally recognised Caterpillar dealership.
About us
WesTrac Pty Ltd is an Equipment Management business and one of the world's leading Caterpillar Dealerships, operating in NSW, ACT and WA. Our primary focus is our people. We know that our success is the result of more than 3,000 talented people working together to achieve amazing outcomes. Now as we look to the future, we're more focused than ever on harnessing the best talent for our business.
The WesTrac culture is about energy, enthusiasm, contribution and being able to make a difference in what we do at work and beyond. You will be able to maximise value whilst continuing the investment we have in our most important asset, our people.
WesTrac offers various employee benefits including company funded income protection, salary packaging options, corporate private health plan, and a Fitness Passport allowing access to over 200+ gyms and pools at discounted rates. Our Newcastle branch has an on-site cafeteria along with employee parking.
Make the move with an industry leader today!
Apply today
This is a challenging yet rewarding role with a competitive salary package on offer based on your experience. You will also have the opportunity to work with talented people and build a strong career. If you believe you have skills and experience to make this role a success, please apply via the link.
WesTrac will be at The National Diesel, Dirt & Turf Expo on April 13-15 (Penrith) - come and say hello for assistance with Careers, Caterpillar and all things WesTrac! Advertised: 15 Mar 2018 AUS Eastern Daylight Time Applications close: 29 Mar 2018 AUS Eastern Daylight TimeBack Apply now Refer a friend
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