Specialist – Service Delivery
- Recruiter
- HRSG
- Location
- islamabad
- Salary
- As per organisation's internal policy, negotiable/ open
- Posted
- 14 Mar 2018
- Closes
- 25 Mar 2018
- Job role
- Business analyst, Forensic accountant
- Sector
- Management consultancy
- Contract type
- Contract
- Hours
- Full time
JOB PURPOSE
The resource will be responsible for end-to-end multiple processes service delivery for assigned clients in accordance with HRSG BPO’s service and quality standards. Responsible for retention and satisfaction of the assigned clients.
QUALIFICATION REQUIRED
- ACCA
PROFESSIONAL EXPERIENCE
- 1-2 years related experience. Fresh graduates may also apply
PRINCIPAL ACCOUNTABILITIES
- This position is responsible to provide end to end services, including Payroll, Fund Management, Benfits Administration and Attendance Management, to the client.
- Support management of service relationship with the client.
- Facilitate the resolution of service issues internally and externally.
- Facilitate the achievement of service satisfaction in the client base.
- Identify operational opportunities for the client and HRSG BPO Services to maximize cost effectiveness in the given domain.
- Attend to and resolve client(s) queries for service delivery related issues.
CORE SKILLS & ESSENTIALS TO MEET JOB EXPECTATIONS
- Demonstrates good verbal and written communication.
- Able to write client ready documents and ongoing communications
- Holds basic Accounting Skills for reconciliation of invoices to the contracted values
- Demonstrate active listening, critical thinking, sound judgment and persuasion skills
- Fair experience/knowledge of HRO processes. Must have experience with matured automated systems
- Proficiency in Microsoft Office (Word, Excel, Visio, and PowerPoint) multiple client systems and Internet.
LANGUAGES
- English
- Urdu
REMUNERATION PACKAGE & OTHER DETAILS
- Negotiable | Open