Manager Remedial Management and Collections (Omani National Only)

JOB PURPOSE:

To manage the collections and recoveries unit, preparation of department reports, budgets, and business plans in accordance with the head of unit directives.
Accountable for the carrying out efficient delinquency and recovery policies, practices, procedures and controls for the purpose of collecting past due loans, recovering on charged off accounts and safeguarding the interest and assets of the bank.
Analysing and provide feedback and recommendation on portfolio performance (performing/nonperforming) to the Unit Management.

MAIN DUTIES:

Follow the Code of Ethics of the bank at all times and also inline the Collection Policy and Procedure.
Periodically provide training to Collections & Recoveries staff to ensure their awareness and understanding of regulations that affect their functions and in changes of regulations.
Monitor, measure and review individual and team achievement of collections/recoveries goals and standards to ensure adequacy in meeting objectives. Conduct regular employee coaching sessions, including performance appraisals, to inspire high performance, and support employee development.
Review and suggest enhancing policies and procedures to ensure optimum effectiveness of the same.
Review and ensure that daily, weekly & monthly (as applicable) MIS, scorecards, capacity plans and KPIs are accurate and prepared in a timely manner.
Ensure proper execution of the defined strategies maximizing the productivity and effectiveness of Collections and Recoveries staff to meet the target.
Manage and increase the effectiveness and efficiency the collection and recovery team with proper coordination and communication with support from other business functions.
Review Collection System Reports generated by MIS Unit and circulate to higher management on daily/weekly/monthly basis and also prepare presentation for senior management.
Review all Portfolio/Collection reports and analysis to recommend taking any further actions (proposal for write-off, agency allocation/withdrawal etc.)
Ensure effective use of Collection System by the team and arrange training when needed.