Council Tax Officer

Recruiter
REMEDY RECRUITMENT GROUP
Location
Cambridge
Salary
18.00 GBP Annual
Posted
01 Feb 2018
Closes
28 Feb 2018
Job role
Tax
Contract type
Permanent
Hours
Full time

COUNCIL TAX OFFICER

Remedy Recruitment are working in partnership with the local authority in Cambridge and currently seeking an experienced a Council Tax Officer.

**Salary – GBP18 PER HOUR**

**Full Time.**

**Start– ASAP**

Job Purpose.

To oversee the Council Tax billing and collection team. To ensure the team responds to correspondence quickly and with quality. To have an in–depth knowledge of Council Tax legislation and give advice and guidance as necessary

Main duties and responsibilities–

  • To line manage a team by carrying out 1:1's
  • To allocate work and monitor individual performance
  • To ensure liabilities for Council Tax are processed, including discounts and exemptions
  • To deal with correspondence and contacts from customers relating to Council Tax
  • To contact customers to obtain information to enable accurate billing of Council Tax
  • To deal with more complex queries from customers relating to their Council Tax
  • To keep staff up to date with any changes
  • To assist the Revenues Manager in the drafting of complaint responses
  • To have a mature and understanding approach, with the ability to be sympathetic but firm when necessary and tactful when dealing with difficult customers
  • As a customer focused role, be able to communicate with our customers at the agreed level
  • To comply fully with the Council's Health and Safety at Work Policy
  • To comply fully with the Council's IT Security Policy

The successful candidate will require–

  • excellent communication skills
  • the ability to understand and clearly explain complex rules
  • excellent customer service skills
  • accuracy and attention to detail

Please contact Bronte at Remedy on .

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