account manager

Recruiter
Nearmap AU
Location
Sydney Sydney 2000
Posted
02 Nov 2017
Closes
05 Nov 2017
Job role
Accountant
Sector
Accounting - Public practice
Experience level
Manager
The Lowdown…

You will be very comfortable in a rapidly growing tech company that brings the real world to you with the most frequently-updated location content in the world! You will be able to roll up your sleeves and do what's necessary to succeed. You will thrive in a flexible and diverse environment that craves an entrepreneurial spirit and is looking for leaders to accelerate the success we are achieving. You crave an environment that wants your input to improve the ways things get done and do so with a no-fear, can-do attitude.

The primary focus of Junior Account Manager will revolve around maintaining a high subscription renewal rate and ensuring a high level of customer satisfaction, identifying upsell opportunities and at-risk accounts. Our ideal candidate will be interested in the technology space, an excellent communicator who is able to work in a fast-paced, team environment. Your savviness and competitive spirit will drive you to locate key opportunities, you will be so hot at doing this, your phone might just melt in your hands!

A typical day for you may look like this…
  • Keep our existing customers with amazing relationships and identify upsell opportunities & at-risk accounts
  • Develop rapport with clients and provide continual support to improve relationships
  • Keep selling our AMAZING products to our customers by ensuring contracts are renewed on time & at maximum contract length
  • Help our customers by training and educating users over email, telephone and web conferencing
  • Keep organised! Ensure to have a plan for when customers will be renewed
  • Join forces with the marketing team to maximise NPS scores by account
  • On-board our new customer to make their experience amazing!
  • If the phone rings - get it! Help the Account Management team with any incoming calls
  • Pass on enquiries to other Nearmap brothers and sisters to keep our customers happy
  • Be passionate and represent our company!
You'll love it here because…
  • Competitive pay & Commission plan
  • We have an open mind for new ideas and methodologies
  • Our team are hardworking, friendly and passionate about Nearmap
  • Our team enjoy a monthly wellness allowances, annual flu vaccinations and FREE fortnightly massages
  • Our kitchens are fully-stocked with FREE & healthy breakfast, lunch and snack options
  • We work hard & we play hard! Monthly social events are something to look forward to
  • You will be rewarded and recognised for your hard work!
  • We are moving to a new state-of-the-art office
AND…to smash this role you'll need to have…
  • Experience in client retention and customer service
  • A strong understanding of subscription model
  • Strong customer focus and proactive sales skills
  • Tech savviness - competence with CRM software (Salesforce) and Microsoft office suite
  • The ability to work in a fast paced, highly dynamic environment
  • Excellent written, visual and verbal presentation skills
  • Ninja like reflexes to handle unexpected events
  • Prescient insight so you can adapt in an environment and anticipate next steps like a mind reader
  • To be positive and energetic!
  • Able to work autonomously and take initiative
If this experience excites you and you are ready to join the Nearmap family, please apply!

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