GCG Digital Channel and Customer Business Information Manager Decision Management
- Recruiter
- CITIBANK NA SINGAPORE
- Location
- Singapore
- Salary
- Competitive
- Posted
- 08 Feb 2016
- Closes
- 12 Feb 2016
- Ref
- 1123023
- Contract type
- Permanent
- Hours
- Full time
- Experience level
- Manager
Job Purpose: Lead customer reporting and analysis of profitability across non retail channels such as digital channels Drive the development of MISes for the Digital business to support digital acquisitions and digital engagement as well as digital revenue tracking Work with the different businesses to establish key country benchmarks across the above Perform reconciliation between Data warehouse and Pearl (Finance) system for business drivers and revenue numbers Work with country teams and Bangalore COE team (Global DM centre of excellence) to centralize and deliver a consistent customer and digital/channel MIS platform for APAC Job Background/Context: A strong hands-on experience in digital and customer level analytics with fair knowledge in one of the Consumer banking businesses (retail, cards) possibly having worked on the business side or closely partnering the business The individual should have a strong understanding of E-business and/or customer segments and products The team interfaces closely with business and finance functional areas in order to provide complete perspectives on franchise performance The role will involve MIS support for consumer and E-business head, and will interface with DM/business teams within country and region Key Responsibilities MIS Governance: Own the definitions and integrity of customer and channel metrics Design and implement controls that ensure the data integrity of all metrics that goes into the Asia management scorecards Standardize the production of Regional MIS reports in Bangalore CoE team and work closely with CoE to manage the accuracy and timeliness of delivery to service level agreement Drive the alignment of definitions and processes used in DWH to PEARL reporting to ensure the reconciliation of financial and non-financial inputs in the different reporting platforms for Retail and Cards. Drive the enhancement to DWH to ensure that customer level insights on customer revenues and expenses can be built by working with the Information Strategy and Management team, DWH and product processors' teams Customer reporting and analysis Deliver a consistent customer centric regional MIS platform that provides insights into internal changes in our customer relationships and customer profitability Provide insights on the bank's customer (including graphical summaries) to Asia senior management Own the customer P/L and develop customer level P/L reporting requirements working with the product heads Partner with global finance and country DM teams to deliver the global reporting cube for customer segment financial reporting Digital/E-business and channel reporting and analysis Design and develop E-biz MISes in collaboration with the Digital team to drive channel usage and track channel performance Support other teams in Marketing, Customer Experience team in MIS reporting and analysis Deliver a channel consistent expense methodology framework to support profitability analysis at channel level Development Value: GCB Decision Management (DM) team acts as a strategic partner across the GCB business (product and country business lines) Professionals within the division work closely with the management teams of Citigroup's many departments, adding value to the global RCB business through strategic analysis and hands-on participation in business planning and analysis Opportunity to join one the leading financial Institutions in the world which prides itself on people development and mobility The role provides the opportunity to interact with executive leadership both internal and external to the DM organization Significant interface with other areas of DM/business planning and analysis, and more broadly with other functions within DM will enhance network Exposure to senior levels of management in Asia Close working partnership with GCB businesses and country teams will strengthen business knowledge and experience Breadth of role will provide significant business and personal development opportunities Qualifications Knowledge/Experience: Experience in development of customer level analytics and reporting and/or channel analytics for internet, mobile, ATM, call centers Natural inclination towards data analysis and interpretation of business drivers in channel performance and customer profitability Understanding of consumer banking products (cards/retail) is preferable but not necessary Broad experience of working within Business/Finance in a highly matrix global financial services firm will be an added advantage Skills: Excellent process-oriented/documentation/project management skills Highly articulate in verbal presentations as well as written communications Demonstrated strength in detailed business and financial analysis Strong communications (written, verbal and interpersonal) skills, including tact, diplomacy, and ability to influence senior-level executives Integrity, maturity, dependability, a positive professional attitude Strategic mindset to integrate business strategy into all communications Track record of success in delivering high quality work in a fast paced and dynamic environment Ability to multi-task effectively and efficiently Qualifications: Strong decision management, business or finance background Familiarity with financial services industry and/or related business products is desirable Competencies: Excellent interpersonal skills to deal with a staff of all levels across the firm Ambitious and hard working Willing to learn Be a team player Positive and pro-active attitude Primary Location: Singapore,Singapore,Singapore Education: Bachelor's Degree Job Function: Finance Travel Time: No Job ID: 16001548
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