Member Services Officer

The Company

This well-established provider of banking and financial services has a rich history spanning almost 50 years. They strive to provide its members with reputable service and a memorable experience, offering a variety of services including personal, home and business loans, credit cards and financial planning.

The Role

Continuing growth has created an opportunity for a professional customer service/ sales representative to join the team as a Member Services Officer. Reporting directly into the Member Services Supervisor, you will be a part of a tight knit customer service/sales team that provides support to the membership base across a range of products and services, capitalising on opportunity to up sell and cross sell to existing customers.

Your day to day will include:

• Answering calls in a timely and professional manner
• Providing customer service and support across a range of products and services
• Identifying sales opportunities with existing clients
• Cross selling/Upselling products and services as they meet the needs of members.
• Administrative tasks as directed by the Member Services Supervisor
• Other duties as directed by the Member Services Supervisor

Skills & Experience

• Proven sales experience in a similar role ideally within a call centre environment (Inbound & Outbound)
• Experience within the financial service sector is desirable
• Strong communication skills with a professional phone manner
• Ability to 'think outside the square' and identify solutions
• Strong team player and sales driven