CREDIT CONTROL CLERK

My client, a long established and growing company in the South East are urgently looking for a Purchase Ledger Administrator to join their growing team in Bishop's Stortford.

The successful candidate will effectively minimise the company's debts whilst maintaining excellent customer care. To aid with the smooth day to day running of the company's Accounts Department and to provide effective support in connection with all matters relating to the company's accounts

Key Responsibilities

• Timely and effective collection of all debts and customers payments including:

- Maintaining contact with clients to ensure invoices are clear for payment before they become a debt.

- Production and distribution of customer statements;

- Production and distribution of customer reminders;

- Chase overdue accounts proactively with the aim of minimising the roll-over of old debt through telephone and email

- Implement special measures for customers who meet specific criteria

- Resolving queries both internally and externally around outstanding invoices

• Maintenance of contact database
• Daily Banking processing onto Spreadsheet.
• Review Document Release and ensure orders are checked and maintained prior to delivery. Chase customers if necessary depending upon whether there is an outstanding debt.
• Maintain credit control schedules plus producing monthly reports.
• Review debt recovery procedures and establish effective approaches to reduce debt whilst maintaining customer service.
• Where appropriate renegotiate customer re-payment plans
• Implement order and delivery 'stop’ when customers reach specific debt thresholds.
• In conjunction with the Accounts Team Leader and Finance Director, instigate legal proceedings against clients which reach specific debt thresholds.

What we're looking for....

• Prior experience of working in a professional credit control department
• Ability to establish and maintain good client relationships, both internally and externally at all levels
• Believes in and exhibits good client care
• Written and oral communication skills
• Competent in Microsoft Office products including Excel
• Strong organisational skills
• Attention to detail
• Drive, determination and ownership of role.

• Calm, confident manner to handle potentially uncomfortable conversations