Bupa

Process Improvement Specialist

Recruiter
Bupa
Location
Central London
Salary
£35,000 depending on experience + Fantastic benefits
Posted
24 Jan 2025
Closes
06 Feb 2025
Ref
R1177960
Approved employers
Approved employer
Contract type
Permanent
Hours
Full time
Experience level
Qualified accountant

Job Description:

Process Improvement Specialist

High Street Kensington Office, W8 5ED (there will be required to attend Cromwell Hospital from time to time)

Permanent

Up to £35,000 depending on experience + Fantastic benefits

Full time – 37.5hrs (Shifts are Monday to Friday 9 am to 5 pm)

We make health happen.

Working in our UK support functions you’ll play a key part in helping our customer facing colleagues deliver exceptional standards of customer service and patient care. No matter your role, you’ll have an opportunity to do work that matters. Making a difference to the lives of our customers each day.

As a Process Improvement Specialist, you will be responsible for resolving invoice match exceptions, which occur when discrepancies arise between purchase orders (PO), goods receipts, and vendor invoices. This role focuses on identifying the root causes of exceptions and inconsistent purchasing practices, streamlining resolution processes, and implementing improvements to minimise future exceptions. The ideal candidate is detail-oriented with a strong understanding of P2P processes, procurement operations and has experience with invoice matching systems.

You’ll help us make health happen by:

  • Review and identifying the root causes of discrepancies between purchase orders, goods receipts, and vendor invoices.
  • To challenge and identify issues in existing procedures and implement changes where appropriate to support performance and compliance
  • Work closely with procurement, all local departments, and vendors to resolve issues such as pricing discrepancies, quantity variances, and incorrect purchase orders.
  • Investigating & proposing opportunities for process improvements/enhancements to realise cost/time efficiencies or to avoid cost leakage because of Invoice match exceptions.
  • Collaborate with cross-functional teams to eliminate recurring issues leading to invoice match exceptions, including inconsistent purchasing practices, and incomplete or incorrect documentation.
  • Collaborate with vendors to resolve recurring issues related to pricing, delivery, and invoicing errors, and develop guidelines for vendors to reduce discrepancies.
  • Provide or coordinate Training to Hospital’s users, for both requisitioners and approvers
  • To proactively build and maintain strong working and supporting relationships with e-Purchasing users across the business and the Accounts Payable team.

Key Skills / Qualifications needed for this role:

  • Degree in Finance, Accounting, Business Administration, or a related field
  • 3 years + experience in Procure-to-pay
  • Experience with ERP systems
  • Excellent communication skills and interpersonal skills
  • Excellent time management and multi-tasking skills
  • Excellent attention to detail
  • IT literate – Microsoft office proficient

Benefits

Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health – from mental and physical, to financial, social, and environmental well-being. We support flexible working and have a range of family friendly benefits.

Joining Bupa in this role you will receive the following benefits and more:

  • Equivalent to 25 days holiday per year, increasing through length of service, with option to buy or sell
  • Bupa health insurance as a benefit in kind
  • An enhanced pension plan and life insurance
  • Annual Health Services Bonus Scheme
  • Support with travel costs via a season ticket loan or cycle2work
  • Various other benefits and online discounts

Why Bupa?

We’re a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose – helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do.

We encourage all of our people to “Be you at Bupa”, we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That’s why we especially encourage applications from people with diverse backgrounds and experiences.

Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We’ll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them.

At Bupa we strive to ensure all our of customers, patients and staff are safe. All employees have a duty to ensure that safeguarding children, young people and adults at risk is prioritised and acted on appropriately

For further information, and to apply, please visit our website via the “Apply” button below.