Senior A&R Team Leader

At HEINEKEN Kraków (HEINEKEN Global Shared Services) our success comes directly from our great people. We are a growing team of business experts in finance, accounting, data and technology ready to „WOW” the world with our expertise, passion and pride to be GREEN.

We act on our values of Passion for consumers & customers, Courage to dream & pioneer, Care for people & planet, Enjoyment of Life, always focused on being ourselves: inclusive, diverse, and open for new challenges.

Your responsibilities would include:

As Business Leader:

• understanding and be able to communicate company strategy to RTR team and individuals
• establishing RTR team strategy aligned with process and HEINEKEN Krakow high level strategy and priorities
• executing the RTR process delivery with expected service objectives and quality 
• taking ownership for RTR end-to-end process and service delivery 
• solving operational issues and acts prevent it in future 
• preparing and analysing SLA/KPI reports with root cause analysis
• ensuring complete and up to date process documentation
• actively attending the relevant operational meetings to discuss performance, issues, collaboration
• preparing and participating in business visits as per the agreed plan
• fostering business partnership and aligns the communication standards with operating companies
• ensuring that effective RTR controls are executed, monthly control reports are delivered
• proactively raising any issue on design or execution of controls and propose changes to make controls effective and efficient
• making conscious decision regarding team’s costs (OT, travels, R&R, unused holidays, band mix)
• bringing constructive, challenging ideas to drive Process standardization and takes ownership of the agreed actions

As People Leader:

• planing resources for the team, recruit right people, on-board them in the new role 
• seting & describing SMART team and individuals objectives linked to HEINEKEN Global and HEINEKEN Krakow vison & strategy 
• planing individual’s and team tasks over time 
• providing ongoing, regular 1-2-1 feedback to team members on their performance and development 
• handling underperformance timely and effectively and recognize good performance and reward best people 
• assisting to create SMART development plans based on 70/20/10 approach 
• planing succession, develop best people in the pipeline for leaders or experts  
• providing regular coaching and mentoring to team members 
• breaking the communication silos and foster team collaboration
• effectively managing changes in the team.

You are a good match if you have:

• Bachelors or Master’s degree in Finance or Accounting
• 3 years of relevant RTR professional experience as leader and 4 years of RTR operational experience in the process
• engagement and drive for results
• excellent written and verbal English.

At HEINEKEN Kraków, we take integrity and ethical conduct seriously. If someone has concerns about a possible violation of legal regulations indicated in Polish Whistleblowing Act or our Code of Business Conduct, we encourage them to speak up. Cases can be reported to global team or locally (in line with the local HGSS Whistleblowing procedure) by selecting proper option in this tool or by communicating it on hotline.

For further information, and to apply, please visit our website via the “Apply” button below.