Product Support Supervisor

At BBH we value diverse backgrounds, so if your experience looks a little different from what we've outlined and you think you can bring value to the role, we will still welcome your application!

What You Can Expect At BBH:

If you join BBH you will find a collaborative environment that enables you to step outside your role to add value wherever you can. You will have direct access to clients, information and experts across all business areas around the world. BBH will provide you with opportunities to grow your expertise, take on new challenges, and reinvent yourself—without leaving the firm. We encourage a culture of inclusion that values each employee’s unique perspective. We provide a high-quality benefits program emphasizing good health, financial security, and peace of mind. Ultimately we want you to have rewarding work with the flexibility to enjoy personal and family experiences at every career stage. Our BBH Cares program offers volunteer opportunities to give back to your community and help transform the lives of others.

Location: Kraków

Hybrid model 3 days per week in the office /2 days for a parent of a child up to 4 years

Join us as a Product Support Supervisor!

Brown Brothers Harriman is currently recruiting a Product Support Supervisor. Product Support Supervisor will report to Product Support Team Leader or Product Support Manager. This specific role has responsibility to execute Product Support Team strategy by performing following tasks.

Some of your key responsibilities include:

• Supervising day-to-day inquiry tracking and resolution. Act as point of contact and first line escalation point for Unity and workflow related issues or queries,
• Provide Subject Matter Expertise from a process and technical perspective on vendor and proprietary platforms (mainly, but not limited to Unity)
• Maintain open lines of communication with Financial Reporting and other business teams, identify FR process deficiencies and lead automation/improvement initiatives
• Execute automation and Unity development projects with collaboration from Business Lines and Systems
• Prepare Business Requirements Documents for application enhancements. Work closely with Financial Reporting and Systems on development items,
• Support change process through planning and execution of aggressive regression testing and deployment of wellness checks for system upgrades and developments
• Day-to-day management of vendor relationship. Identify and communicate areas for application enhancements
• Execution of ad hoc projects such as annual attestations, risk reviews, workflow analysis etc.
• Lead local and actively participate in global meetings to contribute ideas for Fin Rep process improvements
• Supervise day-to-day team operations and provide on-the-job training and support for more junior team members
• Provide application training to end users
• Create and maintain system documentation and best practice guidelines

What we offer:

• To encourage cultural awareness and philanthropy, BBHers have 1 Culture Celebration Day and 1 Community Service Day in addition to their paid standard vacation allowance
• 24 days of occasional remote work from Poland during a calendar year
• Contracts for an indefinite period, from day one
• Private medical care
• Life Insurance
• Employee Assistance Program - offering independent and confidential counselling services for you and your family. You can get support for topics including family, marriage and relationships, finances, and legal issues.
• Professional trainings and qualification support
• Wellbeing Program
• Online Social Fund benefit platform
• Social, sport and integration events
• Onboarding Program for new hires

Desired Qualifications:

• Master’s degree or equivalent
• Proficient working knowledge of English
• 3+ years working experience in any relevant field
• Working knowledge of MS Office
• Prior exposure to financial statements, accounting or system related projects is a plus
• Understanding of fund administration and fund accounting operations; knowledge of financial reporting applications is a plus
• Written and verbal communication skills
• Aptitude for understanding global business considerations when implementing new business systems
• Ability to work with business users and systems personnel in a team environment
• Knowledge and experience preparing and executing test scenarios are preferred

For further information, and to apply, please visit our website via the “Apply” button below.