Client Service Delivery Manager, Private Equity Guernsey

About Northern Trust:

Northern Trust, a Fortune 500 company, is a globally recognized, award-winning financial institution that has been in continuous operation since 1889.

Northern Trust is proud to provide innovative financial services and guidance to the world’s most successful individuals, families, and institutions by remaining true to our enduring principles of service, expertise, and integrity. With more than 130 years of financial experience and over 22,000 partners, we serve the world’s most sophisticated clients using leading technology and exceptional service.

Role/ Department:

A vacancy has arisen in our Private Equity (PE) Operations team. This is a team of who offer a first class service to a large PE client and work as a close team to ensure deliverables are met. 

Key components of the role include liaising with internal teams and the Investment Advisor, oversight, review and approval of cash management tasks, investor administration and dealing with ad-hoc queries as they arise, all within scheduled timeframes and ensuring that all client KPIs are met. This will also include the expectation of achieving signatory status once the probationary period is complete.

In addition to client reporting this role will work closely with the senior management of the department and will be expected to cover internal reporting in respect of the client team including items such as KPIs, risk reviews and risk / regulatory reporting.

The key responsibilities of the role include:

• Ensure that effective communication processes are used within your area, consistent with the Company’s communications strategy and standards
• To be fully briefed / familiar with the issues which are to be considered by the Board of client entities
• Ensuring that operational arrangements are clearly established at inception of a fund and are regularly updated
• Providing a premier client service by building strong relationships with the Investment Advisor and any other third parties;
• Developing a thorough knowledge of your client and their bespoke requirements with regards to key processes;
• Working closely with the client to resolve queries;
• Working with other teams within NT to ensure delivery of client deliverables
• Presenting operational matters to the Board of Directors
• Develop, train and motivate your team to achieve business objectives
• Promote the continuous development of relevant knowledge and skills through effective use of the appraisal process, interim reviews and coaching, and evaluation of the results

Skills/ Qualifications:

The successful candidate will benefit from having:

• Knowledge of the administration of Private Equity funds to include structures and the regulatory requirement
• Knowledge of Guernsey Company Law POI and FNCC legislation and Anti-Money Laundering legislation
• Previous management experience and strong leadership skills required
• Experience in administration, desirable in Funds/Private Equity (Not essential)
• Industry knowledge – know various financial instruments, local regulations and laws;
• Business or financial services qualification or studying for same. This is not essential but would be an advantage.

Working with Us:

As a Northern Trust partner, greater achievements await. You will be part of a flexible and collaborative work culture in an organization where financial strength and stability is an asset that emboldens us to explore new ideas.

Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company committed to assisting the communities we serve! Join a workplace with a greater purpose.

We’d love to learn more about how your interests and experience could be a fit with one of the world’s most admired and sustainable companies! Build your career with us and apply today.

Reasonable accommodation

Northern Trust is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please email our HR Service Center at MyHRHelp@ntrs.com.

We hope you’re excited about the role and the opportunity to work with us. We value an inclusive workplace and understand flexibility means different things to different people.

Apply today and talk to us about your flexible working requirements and together we can achieve greater.

For further information, and to apply, please visit our website via the “Apply” button below.