Product Support Analyst

Product Support Analyst

At BBH we value diverse backgrounds, so if your experience looks a little different from what we've outlined and you think you can bring value to the role, we will still welcome your application!

What You Can Expect At BBH:

If you join BBH you will find a collaborative environment that enables you to step outside your role to add value wherever you can. You will have direct access to clients, information, and experts across all business areas around the world. BBH will provide you with opportunities to grow your expertise, take on new challenges, and reinvent yourself—without leaving the firm. We encourage a culture of inclusion that values each employee’s unique perspective. We provide a high-quality benefits program emphasizing good health, financial security, and peace of mind. Ultimately we want you to have rewarding work with the flexibility to enjoy personal and family experiences at every career stage. Our BBH Cares program offers volunteer opportunities to give back to your community and help transform the lives of others.

Join us as a Product Support Analyst!

Brown Brothers Harriman is currently recruiting a Product Support Analyst. The successful candidate will be one that is curious and open to continuous learning. The role is unique with an array of responsibilities including system configuration, system support/diagnosis, business analysts, monthly operations, and minor development tasks.

Some of your key responsibilities include:

1. Analysis and Product Support

• Update the fund accounting and/or pricing system based onqualified client inquires
• Participate in analyzing and designing automated solutions to business problems
• Assist in developing business requirements associated with expanded services or requirements for the accounting applications globally
• Ensure system specifications meet the defined requirements set and priorities
• Assist in developing and implementing project plans and in creating documentation related to unit and user testing, user implementation, and ongoing support
• Assist in the coordination and execution of User Acceptance Testing and implementation
• Participate in the training and support during roll-out of new products and enhancements

2. Client Service

• Provide subject matter expertise to Product Managers or Client Service Relationship Managers relating to specific systems products as required

3. Control/ Risk Management

• Proactively oversee operations service levels by arranging pulse checks, modifying procedures, and discussing best practices

4. Teamwork

• Seek out and participate in team and interdepartmental projects

What we offer:

• 2 additional days added to your holiday calendar for Culture Celebration and Community Service
• Private medical care for you and your family
• Life Insurance
• Hybrid Working Opportunities
• Professional trainings and qualification support
• Thrive Wellbeing Program
• Online benefit platform
• Contracts for an indefinite period of time with no probation period

Desired Qualifications:

• BS/BA degree, and/or equivalent work experience
• 2 to 3 years Fund Accounting experience preferred
• 0 to 2 years prior business analyst experience preferred
• 3 to 5 years related experience in the financial services industry
• Prior exposure to financial service systems projects and support
• Working knowledge of BBH OMEGA/STAR
• Understanding of custody and fund accounting operations; knowledge of fund administration applications is a plus
• Written and verbal communication skills
• Aptitude for understanding global business considerations when implementing new business systems
• Working knowledge of Excel and/or Access
• Ability to work with business users and systems personnel in a team environment
• Knowledge and experience preparing and executing test scripts are preferred
• Hands-on experience with software spreadsheets, report writer packages, database applications, programming, and establishing quality assurance procedures a plus

For further information, and to apply, please visit our website via the “Apply” button below.