Credit Control Clerk

Job Summary:

The incumbent provides administrative support for departmental credit and customer service functions. This includes customer orders, credit notes, collections, transfers, bills and other systems, documentation and reporting.

Principal Duties:

• Implement and enforce credit control policies to ensure adherence to credit terms.
• Conduct credit checks for potential customers and create accounts using accounting software. 
• Reconcile customer credit accounts, ensuring accuracy and resolution of any discrepancies, to ensure accuracy and consistency of financial records. 
• Investigate and resolve all invoice and credit note queries, payment and collections issues in collaboration with internal and external stakeholders. 
• Prepare letters for delinquent accounts to facilitate the resolution of outstanding payments.  Prepare Credit/Debit memos, and compile supporting documentation, for transactions resolutions.
• Log and follow up on payments for returned cheques. 
• Reconcile complex accounts, analyze data, identify errors, and rectify issues promptly.
• Produce reports, on a monthly and ad hoc basis, to provide the Finance Team with insights into accounts receivables metrics. 
• Undertake any duties, as required by management, to support the Finance team and overall company objectives.

Qualifications & Experience:

• Completion of ACCA Level 1 (pursuing ACCA Level 2) or an Undergraduate degree in Accounting
• At least 2 years of work experience in a similar capacity

Knowledge & Skills:

• Good Customer Service
• Conflict Mitigation Skills
• Efficient management of time
• Excellent communication skills
• Proficient in Microsoft Office suite
• Sound problem-solving skills
• Excellent interpersonal and collaboration skills