Accounts Receivable - Customer Service Representative

Position Summary

The Community Success Accounts Receivable (CSR) will be responsible for providing exceptional customer service to international clients. This role will involve handling billing inquiries, credit card processing, and payment-related queries. The CSR will work closely with clients to resolve issues promptly and professionally, ensuring their satisfaction and loyalty.

Key Responsibilities

Customer Service:

Respond to North American customer inquiries, complaints, and requests in a timely, professional and friendly manner.

Provide accurate and helpful information regarding billing, payments, and account status.

Address billing queries and resolve customer issues effectively.

Maintain a positive and customer-oriented attitude at all times.

Billing and Payments:

Process necessary payments and refunds accurately.

Manage billing, bank reconciliation statements and accounts receivable.

Provide guidance on payment options and due dates.

Ensure that billing records are updated and maintained correctly.

Qualifications

Minimum of 2 years of experience with international cliental in billing / payments and accounts receivable

Graduate in Business Management, (Banking, Finance and Accounts is a plus)

Excellent communication skills, both verbal and written.

Required Skills:

Strong problem-solving and conflict resolution abilities.

Quick books or any CRM experience is a plus.

Ability to work effectively in a fast-paced environment.

A positive, friendly and professional demeanor.