PwC Middle East

Finance and Delivery Centre Operations Manager

Not disclosed
21 Jun 2024
21 Jul 2024
Approved employers
Approved employer
Contract type
Full time
Experience level

Established in the region for 40 years, PwC has around 8,000 people in 12 countries across the region: Bahrain, Egypt, Iraq, Jordan, Kuwait, Lebanon, Libya, Oman, the Palestinian territories, Qatar, Saudi Arabia and the United Arab Emirates.

Our regional team operates across the Middle East bringing international experience delivered within the context of the region and its culture. We can bring the collective knowledge and experience of more than 328,000 people across the entire global PwC network in advisory, assurance and tax to help you find the value you are looking for.

Job Description & Summary

The Finance and Delivery Centre Operations Manager will manage Managed Services finance analysis and reporting and oversee the Managed Services delivery centre facility strategy.

For Finance, they will provide financial insights and reports to senior management to support decision making on business strategy and performance. This includes developing the analysis / modelling for and reporting on commercial and financial performance, supporting business planning through budget and forecast reviews, and providing financial guidance as required. They will also develop clear finance processes and activate finance-related improvement initiatives.

For Delivery Centre Operations, they will provide operational support related to delivery centre location management for the Managed Services business. This includes managing the facility strategy and liaising with the central real estate team to manage and activate the team’s facility requirements across the relevant offices.

Finance Responsibilities:

  • Review and provide monthly financial analysis to senior management, including business performance, KPI analysis etc.
  • Provide financial insights and analysis to Leadership on an ad-hoc basis as requested
  • Prepare and maintain financial statement analysis
  • Monitor and review resource income and ensure its aligned with LoS and captured correctly
  • Monitor and manage any financial exceptions and report non-compliance to Leadership
  • Provide financial guidance and monitor the financial allocations for Managed Services related investments
  • Analyze & suggest corrections for capital expenditures, depreciation, operating records etc.
  • Update & analyze financial models based on the actuals and compare them with forecasted .
  • Own the budget and forecast activity i.e managing the inputs and reviewing accuracy (budgeting in correct GL codes, phasing , standards etc)
  • Support MS teams with queries on budget guidelines and understand the rationale behind budget and forecast numbers from them
  • Provide Insights and analysis to Leadership on budgets and forecast review (KPIs variance analysis etc)
  • Establish and document Managed Services Finance process
  • Support in DC finance & operation process improvement and policy development initiatives and ensure alignment with firm policies and procedures
  • Liaise closely with MI/ reporting team e.g. to align on management reports and support in automation such as dashboards
  • Understand general accounting principles & standards

Delivery Centre Operations Responsibilities:

  • Develop and manage the Managed Services Delivery Centre facility strategy, including office/desk capacity requirements across offices
  • Engage with the central real estate team to manage and activate Managed Services facility requirements e.g. estimating capacity requirements, support in developing business case etc.
  • Manage the fit out & expansion of any Managed Services related office space

Includes such other duties that may be assigned to you by your manager

Expected Skills:

Specific learned abilities or technical skills

  • Financial management skills
  • Financial modeling and Excel skills
  • Attention to detail
  • Analytical skills
  • Communication skills
  • Time management skills
  • Knowledge of relevant regulations and accounting standards
  • Problem-solving skills
  • Leadership skills
  • Customer service skills

Expected Competencies:

Values, behaviors & attitude

  • Experience in business intelligence, Power BI modelling, and maintenance
  • Highly IT literate, comfortable operating and learning new systems
  • Ability to liaise effectively with senior stakeholders and technical teams
  • Familiarity with data modelling and planning tools
  • Ability to work independently and in a team environment

Required Language Skills:

  • Proficient in written and spoken English. Arabic is a plus

Minimum Education and Specific Qualification:

  • Bachelor’s degree in accounting, finance, economy or related field. Certified CFA L1 preferred.

Years of Experience:

  • Minimum of 6 years of professional work experience in a finance role with a leading firm
For further information, and to apply, please visit our website via the “Apply” button below.

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