Morgan Stanley

Investor Services Representative

Dublin, Ireland
Not disclosed
21 Jun 2024
09 Jul 2024
Approved employers
Approved employer
Contract type
Full time
Experience level
Qualified accountant
Investor Services Representative

Morgan Stanley Fund Services is committed to providing the highest standard of services to the funds that we administer. Investor Services lies at the heart of this commitment.

Our close-knit Investor Services team is charged with providing a best in class service to both our clients and their investors. The role of an Investor Services Representative is key to meeting this goal.

Responsibilities of an Investor Services Representative include:

  • Delivery of services to clients against a pre-agreed service level agreement.
  • Processing investor requests (wire changes) and investor trades (subscriptions, transfers, and redemptions) in a timely and accurate manner.
  • Keeping line management appraised of operational issues in a timely manner.
  • Ensure that procedures, policies, and processes are adhered to.
  • Ensure client month-end deliverables are being met.

About Morgan Stanley

Morgan Stanley is a leading global financial services firm providing a wide range of investment banking, securities, investment management and wealth management services.

As a market leader, the talent and passion of our people is critical to our success. Together, we share a common set of values rooted in integrity, excellence, and strong team ethic. We can provide a superior foundation for building a professional career – a place for people to learn, to achieve and grow. A philosophy that balances personal lifestyles, perspectives and needs is an important part of our culture.

What will you be doing?

  • Processing investor trades and requests in a timely and accurate manner – including wire changes, subscriptions, transfers, and redemptions.
  • Review investor trade documents and process accordingly – emailing investors directly for any deficient documentation / information.
  • Reconciliation of all cash transition accounts, completing source of funds on incoming subscription money and ensuring cash is in order to move to custody by business day one.
  • Run and review investor related reporting as required.
  • Gain an understanding of all funds across the team to provide coverage when required.
  • Act as a primary contact point for fund investors ensuring all communication with investors must be professional and compliant with the Firm’s communication policies.
  • Be an established point of contact for the client facing IS team, assisting with order related queries.
  • Collaborate with internal departments such as legal, compliance, accounting to address client needs and resolve complex issues.
  • Be an active participant in all meetings.
  • Ensure an awareness of and adherence to the key TA controls at all times. 
  • Ensure client month-end deliverables are being met.
  • Ensure that line management are made aware of any client or operational issues in a timely manner. This will include escalating for action as well as escalating for information.
  • Proactively identify and act on opportunities to improve current processes to meet the changing requirements of our clients, to improve efficiency, or to reduce risk.
  • Identifying system enhancements that reduce operational risk, create operational efficiency, or improve customer service.
  • Work on projects /Ad-hoc tasks as required.


What we’re looking for:

  • Prior experience working in a hedge fund administration firm with experience in all aspects of the role of an Investor Services Administrator. Alternative experience may be considered
  • An aptitude for client service.
  • Good administrative and organisational skills with a particular focus on accuracy and attention to detail.
  • An ability to work under pressure and an ability to cope with increased work loads at month-end.
  • Demonstrate team player qualities within the investor services team.
  • An ability to work as part of a global team.
  • An ability to use key financial systems and other IT tools.
  • A strong knowledge of the core processing and reporting functions.

Skills that will help you in the role:

  • Knowledge of hedge fund processing is a strong advantage.
  • Knowledge of Irish Regulated Funds such as UCITS, ICAV’s is desireable but not essential.
  • A third level qualification / college degree – preferably in a business or numerical discipline.
  • Self-motivated with the ability to work independently as well as part of a team.
  • Strong verbal and written communication skills.

Where will you be working?

Modern, dynamic office in the heart of Dublin, excellent transport links and amenities on the doorstep. This role will be hybrid between office and home and sits within a friendly and well established team.

Flexible work statement:

Interested in flexible working opportunities? Morgan Stanley empowers employees to have greater freedom of choice through flexible working arrangements. Speak to our recruitment team to find out more.

Internal Applicants:

Internal mobility can be a way to grow your career and realize your professional potential. Typically, you must be in your position for at least 18months and performing satisfactorily before applying for another job at the Firm. Internal applicants can find out more regarding career navigation, mobility guidelines and policy on our employee portal by clicking here.

Equal opportunities statement:

Morgan Stanley is an equal opportunities employer. We work to provide a supportive and inclusive environment where all individuals can maximize their full potential. Our skilled and creative workforce is comprised of individuals drawn from a broad cross section of the global communities in which we operate and who reflect a variety of backgrounds, talents, perspectives, and experiences. Our strong commitment to a culture of inclusion is evident through our constant focus on recruiting, developing, and advancing individuals based on their skills and talents.

For further information, and to apply, please visit our website via the “Apply” button below. 

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