Northern Trust

Consultant, Client Service, Investment Operations

Chicago, IL
24 May 2024
24 Jun 2024
Contract type
Full time
Experience level
Qualified accountant

About Northern Trust:

Northern Trust, a Fortune 500 company, is a globally recognized, award-winning financial institution that has been in continuous operation since 1889.

Northern Trust is proud to provide innovative financial services and guidance to the world’s most successful individuals, families, and institutions by remaining true to our enduring principles of service, expertise, and integrity. With more than 130 years of financial experience and over 22,000 partners, we serve the world’s most sophisticated clients using leading technology and exceptional service.

The key objectives and responsibilities of the role include:

The Recordkeeper Relationship Group is responsible for facilitating the strategic and tactical relationship for our Corporate and Institutional clients’ Third-Party recordkeepers in order to support their Defined Contribution and Defined Benefit investment operations. The Recordkeeper Relationship Consultant serves as the primary contact for recordkeepers in overseeing daily participant investments and trading activity, which includes effectively communicating with recordkeepers, investment managers, clients and internal partner groups to ensure that service needs and expectations are being met.

The Recordkeeper Relationship Group is also responsible for providing end-to-end project management oversight for all clients change events, including onboarding, fund launches, fund closures, and plan restructures. The Consultant will lead the portfolio rebalancing process for custom funds and manage liquidity analysis trading for unitized company stock portfolios. Utilizing industry knowledge of institutional investment operations, recordkeeping processes, and fund valuations, the Consultant provides guidance on complex issues and serves as a technical resource for Client Administration and Daily Valuation Servicing teams.

Additional responsibilities include:

  1. Manage and strengthen daily recordkeeping relationships for assigned book of business.
  2. Oversee the daily participant investment activity. Works closely with Institutional Fund Accounting and Daily Valuation operations teams to resolve any issues in a timely manner.
  3. Reviews company stock liquidity trades for clients and acts as reviewer of liquidity calculations and transactions initiated by Recordkeeping Relationship Analysts.
  4. Manages rebalancing process for client portfolios, including the calculation and initiation of Mutual Fund, Collective Fund trades as well as associated cash movements.
  5. Receives inquiries from recordkeeper and partners, oversees transaction processing (including stock liquidity processing), handles inquiry resolution, obtains appropriate documentation and ensures accurate and timely follow-up with recordkeepers and partners.
  6. Researches and resolves complex exceptions and coordinates corrective entries and preventative processes.
  7. Communicates daily, or as needed, with recordkeeper and partner areas, especially client service teams regarding client account activity.
  8. Identifies service efficiency enhancements, process and service delivery improvements using creative and proactive measures.
  9. Works with recordkeeper and partner areas on client structural changes, including maintaining action plans related to client changes.
  10. Initiate periodic meetings with recordkeeper to review service levels and other ongoing service initiatives. Prepares call reports, as necessary, and communicates to service team.
  11. Coordinates process initiatives/communication with Client Servicing and Compliance.
  12. Acts in a leadership role and as a technical resource or subject matter expert for Client Servicing and Recordkeeping Relationship Analysts.


The successful candidate will benefit from having:

  1. 4 or more years of experience with master trust/ custody products, investment operations or direct recordkeeping services with an emphasis on 401(k)/defined contribution plans.
  2. Client service experience/exposure.
  3. Knowledge of record keeping processes, acquired through related experience, related to 401(k)/defined contribution plans including fund valuations, unitization and investments.
  4. General business knowledge, including fund accounting and client servicing usually acquired through coursework and on the job training, is required to oversee client transactions.
  5. Analytical, problem solving, and organizational skills, required to identify and resolve account issues.
  6. Ability to work well under pressure in a fast-paced environment
  7. Flexible to changing business demands and client needs

Working with Us:

As a Northern Trust partner, greater achievements await. You will be part of a flexible and collaborative work culture in an organization where financial strength and stability is an asset that emboldens us to explore new ideas.

Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company committed to assisting the communities we serve! Join a workplace with a greater purpose.

We’d love to learn more about how your interests and experience could be a fit with one of the world’s most admired and sustainable companies! Build your career with us.

Reasonable accommodation

Northern Trust is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please email our HR Service Center at

We hope you’re excited about the role and the opportunity to work with us. We value an inclusive workplace and understand flexibility means different things to different people.

Talk to us about your flexible working requirements and together we can achieve greater.

For further information, and to apply, please visit our website via the “Apply” button below.

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