Shell Business Operations

Credit Advisor- Thai Speaker

Cyberjaya, Selangor, MY
Not disclosed
21 May 2024
30 May 2024
Approved employers
Approved employer
Contract type
Full time
Experience level
Qualified accountant

This position is responsible for the credit risk analysis and management of a portfolio of accounts, working with customers and the business to optimize risk and return.

Directly manage a portfolio of complex customer credit relationships that present high risk / high value at risk and participate in the commercial deal process to optimize business returns by providing commercial insights, solutions, and advice which enable the business to optimize customer/portfolio risk vs. reward and achieve business objectives.

This role will be responsible for credit management activities for an assigned customer portfolio, including risk assessments, establishing credit limits, credit line increases, analysis of overall customer and portfolio credit exposures and optimizing balance of risk vs. reward, making recommendations on credit terms and contract language, managing high-risk situations/trigger events, and the negotiation and management of security necessary to support higher risk exposures.

Role will be responsible for maintaining effective working relationships with internal customers (Sales, OTC, Finance, Legal, etc.) and external 3rd party trade customers, partnering with the business to influence deal structures and provide risk-based advice on customer credit matters, identifying and driving strategies/actions to deliver Credit and business unit goals, approving credit limits with delegated authority and securing approval for exposures exceeding individual authority, managing financial/credit risk for a customer portfolio according to the Downstream Credit Manual, and leading and/or provide support to regional/global Credit and Business initiatives.

Principal Accountabilities:

  • Assist and support Credit Risk Manager with the development of credit strategies for assigned business. Support and execute the developed credit strategies.
  • Primarily responsible for partnering with and providing advice to internal commercial and finance stakeholders, as well as external counterparties where applicable.
  • Responsible for balancing business objectives against credit risk in accordance with policy and in alignment with business risk appetite.
  • Keep abreast with external macro trends and business strategy and evaluate its implication to portfolio being managed. 
  • Drive operational excellence in the area of credit management which includes delivery of key performance metrics (DSO, OD%, Bad Debts and other operational KPIs).
  • Perform assessment and approve credit limits for high value customers. 
  • Thresholds to be defined based on portfolio of customers assigned to the role.
  • Perform timely portfolio risk review based on timelines stipulated in the credit strategy and report findings in the monthly/quarterly credit committee meetings to support business decision making.
  • Resolve credit operational/risk issues through collaboration with wider teams (customer operations, billing, cash and wider finance team).
  • Champion learning from incident investigations by collaborating with all teams involve to identify root causes and solutions.
  • Can be assigned as subject matter expert (SME) for certain areas of credit risk to support continuous learning development (L&D) initiatives.
  • Support delivery of business change projects where assigned.

Capabilities and Skills:

  • Must be fluent in speaking Thai language.
  • Interfaces with the relevant classes of business within Finance and Centers of Excellence.
  • Customer intimacy and deep business and commercial knowledge, particularly with high risk/strategic customers
  • Interacts with E2E Risk & Operations team (CVA, Receivable Mgt, CAA), Customer Operations, all relevant teams to provide solutions for any problems arising.  
  • Requires regular communications with business GMs and Finance
  • Direct interaction with Senior stakeholders across all functions
  • Minimum of 5 years of experience in a credit risk, credit structuring, or financial analysis role. Formal credit training from a bank of accredited association a plus. 
  • BA in Finance, Accounting or related business degree; Credit Professional designation a plus. 
  • Credit or Finance experience required with a strong understanding of financial statements, complex financial and risk analysis. 
  • Must be able to understand and interpret customer financial statements.
  • Strong commercial acumen
  • Excellent interpersonal, communication (verbal and written), and stakeholder management skills. 
  • Must have the professional competence and confidence to work effectively with both internal and external customers.
  • Strong influencing and negotiating skills with ability to make tough decisions and assume accountability for those decisions.
  • Ability to work decisions / issues to a satisfactory conclusion while maintaining customer relationships.
  •  Must be positive, assertive, and self-motivated to achieve results. 
  • A strong team player and demonstrated evidence of leadership skills.
  • Ability to analyze, interpret and visualize data to effectively convey insights and inform business decisions.
For further information, and to apply, please visit our website via the “Apply” button below. 

Candidates must be resident in Malaysia, or have the right to work in Malaysia.

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