Northern Trust

Manager, Loan Operations

4 days left

Chicago, IL
20 May 2024
20 Jun 2024
Contract type
Full time
Experience level

About Northern Trust:

Northern Trust, a Fortune 500 company, is a globally recognized, award-winning financial institution that has been in continuous operation since 1889.

Northern Trust is proud to provide innovative financial services and guidance to the world’s most successful individuals, families, and institutions by remaining true to our enduring principles of service, expertise, and integrity. With more than 130 years of financial experience and over 22,000 partners, we serve the world’s most sophisticated clients using leading technology and exceptional service.

Major Duties:

  • Develops periodic goals, organizes the work, sets short-term priorities, monitors all activities, and ensures timely and accurate completion of the work within the Loan Ops team. The manager is responsible in mitigating significant flood insurance regulatory risk, financial risk, and reputational risk. The position has 4 direct reports in multiple locations who manage the day-to-day operations across teams, including – tax and insurance, quality control and business process management. The role will manage vendors relationships for property tax tracking and force placement insurance purposes. Managing the vendor relationship is required to work with procurement to complete the annual business reviews. The manager monitors IET procedures are current while meeting the establish quarterly/weekly SLAs/KPIs.
  • Responsible to set up and monitor the most effective processes are in place with a focus on quality control.
  • Conducts performance management and career development processes, provides input for staffing and disciplinary actions and provides hands-on training to staff
  • Carries out activities that are large in scope, cross-functional and technically difficult
  • Role is balanced between high level operational execution and development, and execution of strategic direction of business function activities
  • Responsible for direct interaction with different committees and/or management
  • Strategic in developing, implementing and administering programs within functional areas
  • Provides input and support to budget management process.


  • Excellent oral and written communication skills are required.
  • In-depth Banking Knowledge is required.
  • Analytical and problem solving skills are required.
  • Leadership and organizational skills are required to develop periodic goals and to manage and motivate team members towards the goals set.
  • Excellent influencing and negotiation skills are required.
  • Working experience and knowledge of risk management and mitigation is required


  • A College or University degree and/or relevant proven work experience is required.
  • Related Industry qualification (e.g. ACCA) is preferred.

Working with Us:

As a Northern Trust partner, greater achievements await. You will be part of a flexible and collaborative work culture in an organization where financial strength and stability is an asset that emboldens us to explore new ideas.

Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company committed to assisting the communities we serve! Join a workplace with a greater purpose.

We’d love to learn more about how your interests and experience could be a fit with one of the world’s most admired and sustainable companies! Build your career with us and apply today.

Reasonable accommodation

Northern Trust is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please email our HR Service Center at

We hope you’re excited about the role and the opportunity to work with us. We value an inclusive workplace and understand flexibility means different things to different people.

Apply today and talk to us about your flexible working requirements and together we can achieve greater.

For further information, and to apply, please visit our website via the “Apply” button below.

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