PwC Middle East

Tax & Legal Services - MERC - Learning & Development - Senior Associate / Experienced Associate

1 day left

Location
Amman
Salary
Not disclosed
Posted
17 May 2024
Closes
17 Jun 2024
Ref
510305WD
Approved employers
Approved employer
Contract type
Permanent
Hours
Full time
Experience level
Qualified accountant

Description

Established in the region for 40 years, PwC has around 8,000 people in 12 countries across the region: Bahrain, Egypt, Iraq, Jordan, Kuwait, Lebanon, Libya, Oman, the Palestinian territories, Qatar, Saudi Arabia and the United Arab Emirates.

Our regional team operates across the Middle East bringing international experience delivered within the context of the region and its culture. We can bring the collective knowledge and experience of more than 328,000 people across the entire global PwC network in advisory, assurance and tax to help you find the value you are looking for.

Job Description & Summary

The L&D Senior Associate coordinates and supports the ongoing administration, creation and delivery of best in class learning, virtual and hybrid solutions, and talent and development programmes in totality, from concept and design through execution and assessment.

The general purpose of this position is to coordinate the successful scheduling, communication and implementation of all L&D programmes offered to staff, as well as maintaining and updating relevant systems for analysis, reporting, budgeting and forecasting.

The general purpose of this position is to coordinate the successful scheduling, communication and implementation of all L&D programmes offered to staff, as well as maintaining and updating relevant systems for analysis, reporting, budgeting and forecasting

Financial

  • Supports the monitoring of the overall L&D budgets and accurate monitoring of spend
  • Responsible for payment process of invoices to external suppliers/vendors
  • Supports the L&D team to identify new, cost and time effective delivery models

Customer

  • Acts as hotel/conference room liaison for assigned ‘classroom’ courses
  • Consolidates feedback from learning programme evaluations and produces relevant reports accordingly
  • Coordinates all details related to enrolment of courses: full ownership of attendee list, printing, updating materials, logistics, catering, room set-up, etc.
  • Coordinates and plan all training programs logistics for attendees
  • Provides onsite support at L&D programmes/events and is part of pre-event logistics/project team, working closely with recruitment and onboarding teams
  • Manages and review Professional Qualifications membership applications and data for students and ensure alignment with Line of Service PQ policy
  • Ensures L&D team processes are aligned and adhere to Global Quality Processes

Internal Process

  • Coordinates and support reports related to the learning management systems
  • Uploads all training programmes into the relevant learning management systems
  • Reviews and maintain regular L&D data needed for analysis, budgets, and forecasting
  • Assists to create new budgets where needed
  • Prepares appropriate forms, correspondence, and records regarding course attendance, feedback on programs, instructors, etc.
  • Documents processes and procedures to streamline course coordination for consistency
  • Coordinates the participation of facilitators/guest speakers for programs when necessary
  • Coordinates material production and inventory for assigned courses
  • Prepares and send advance material packages to participants
  • Tracks distribution of materials where appropriate
  • Sets up and supports online and/or virtual learning sessions

Learning & Growth

  • Supports improvements in the HC Operating Model, specifically the increased delivery of standardized services. Look for areas of continuous improvement across the Learning & Development function
  • Promotes collaboration, trust and improvement between team members and across the HC Team
  • Works on specific projects related to HC initiatives as assigned
  • Demonstrates a culture of continuous learning within the Learning & Development team and benchmark against best practices in the HR industry and country specific
  • Acts as a key resource and liaison to other functional areas of the business, building cross-functional relationships, as needed

Education

  • Bachelor’s Degree in Human Resources, Psychology or Business Management is preferred

Language

  • Fluency in spoken and written English, proficiency in Arabic is an advantage

Overall Experience

  • Up to 2 or 3 years of relevant experience
  • Specific Experience
  • Experience in HR/L&D processes including L&D reporting is preferred

Knowledge and Skills

  • Strong project management skills
  • Excellent attention to detail
  • Excellent interpersonal and communication skills
  • Excellent team building and relationship building capabilities
  • Ability to maintain highly confidential information and data
  • Strong customer service orientation with ability to use patience and diplomacy to handle issues
  • Google Suite and Microsoft Office tools

Travel Requirements

Not Specified

Available for Work Visa Sponsorship?

No

Government Clearance Required?

Yes

For further information, and to apply, please visit our website via the “Apply” button below.

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