Ministry of Justice

Judicial Pensions Caseworker (Ref: 87195)

East Midlands (England), East of England, London (region), North East England
£27,223 to £32,760
15 May 2024
05 Jun 2024
Approved employers
Approved employer
Contract type
Full time
Experience level
Qualified accountant


East Midlands (England), East of England, London (region), North East England, North West England, Scotland, South East England, South West England, Wales, West Midlands (England), Yorkshire and the Humber

About the job

Job summary

These positions are based nationally.

Job description

We encourage applications from people from all backgrounds and aim to have a workforce that represents the wider society that we serve. We pride ourselves on being an employer of choice. We champion diversity, inclusion and wellbeing and aim to create a workplace where everyone feels valued and a sense of belonging. To find out more about how we do this visit:

Job Title/ Position Judicial Pensions Caseworker

Band/Grade EO

Number of Vacancies Up to 12

Business Group Pensions Operations

Directorate Financial Management and Control

Location National

Hours 37

Working Pattern Fixed Term Appointment (until 29 March 2025)

‘For nationally advertised campaigns, candidates will be appointed to their nearest Justice Collaboration Centre or Justice Satellite Office. This will be discussed and agreed with the successful candidate(s) on the completion of pre-employment checks.’

Role Type/ Team Pensions Operations

Ministry of Justice an Inclusive Employer

We recognise the challenges that people with (multiple) protected characteristics may experience on the job market and in their career progression. We are fully committed to being an inclusive employer of choice and ensuring equity of opportunity for all. We welcome the unique contribution diverse applicants bring in terms of their culture, ethnicity, race, nationality or national origin, age, sex, gender identity or expression, religion or belief, disability status, sexual orientation, educational or social background or any other factor. To find out more about how we champion diversity and inclusion in the workplace please visit


The Ministry of Justice (MoJ) is one of the largest government departments, employing around 70,000 people and with an annual budget of approximately £9 billion. Each year, millions of people use our services, including at 500 courts and tribunals and 133 prisons in England and Wales. Our principal role is to uphold the rule of law, the cornerstone of the British way of life, and we deliver services which are some of the most fundamental in a democratic society. MoJ supports the Secretary of State for Justice, who is also the Lord Chancellor, and his ministerial team to deliver the Government’s priorities. Our vision is to deliver a world-class justice system that works for everyone in society.

The Pensions Operations Team sits within the Financial Management and Control Directorate of the Ministry of Justice. The Team is responsible for operational delivery of policy and legislative changes being made through the Judicial Pensions Reform Programme, including legally required remedies following litigation losses such as the McCloud judgment. We are also responsible for ongoing effective administration of the judicial pension schemes via the third-party administrator and support to the statutory Judicial Pension Board.

The Data and Claims Team within the Pensions Operations Team focuses on the provision of correct and complete pension records for judges, and related work to deliver judges' pensions, including creating and amending pensions data following litigation such as the 'McCloud', 'O'Brien' and 'Miller' cases. This work contributes to MoJ's commitment to improve recruitment and retention of the judiciary.

Role Purpose

We are looking to recruit Judicial Pension caseworkers. The postholder will combine strong analytical skill, experience dealing with complexity and ability to communicate with a variety of stakeholders at all levels.


The job holder will be required to undertake the following duties and responsibilities.

  • Follow relevant MoJ policies and procedures applicable to your work.
  • Production and quality control of individual case work.
  • Resolve complex queries, reviewing a range of evidence (including numerical data sources and written correspondence) to provide recommendations for action.
  • Manage the relationships and expectations of a range of key external stakeholders (such as Judges and other MOJ departments), tailoring messages appropriately and paying close attention to detail.
  • Communicate in a straightforward, honest, and engaging manner, choosing appropriate styles to maximise understanding and impact.
  • Build the capability to develop and implement processes and change as required.
  • Identify improvements to pensions data quality and data quality policies to ensure that statutory duties are fulfilled.
  • Undertake any other duties commensurate with the skill set of this post as directed by your manager.

Key skills and knowledge


  • Experience managing own workload and keeping others informed of progress.
  • A record of delivering high quality work to tight deadlines and good time management skills.
  • Strong proficiency with Microsoft Office
  • An eye for detail and analytical ability.
  • Good written and verbal communication skills.
  • Experience dealing with data and complex processes.
  • A willingness to undertake a variety of tasks based on initiative and as required.
  • Interpersonal skills and the ability to build and maintain strong working relationships with colleagues and stakeholders.


  • Analytical ability and experience dealing with complexity.
  • Record of delivering good customer service.
  • Pensions knowledge
  • Experience in a comms or customer service role. Experience in a communication or customer service role.

Success Profiles

Success Profiles will enable a fairer and more inclusive method of recruitment by enabling us to assess the range of experiences, abilities, strengths, behaviours and technical/professional skills required for different roles. This flexible approach to recruitment focuses more on finding the right candidate for the specific role. To find out more about Success Profiles to support your application please click here for further guidance.

Civil Service Behaviours

The following Level 2 (AO and EO or equivalent) Civil Service Behaviours are essential to this post and will be assessed upon application:

  • Delivering at Pace
  • Making Effective Decisions
  • Communicating and Influencing
  • Managing a Quality Service

To apply please complete the online application form. Applications will be sifted by a panel who will look at the Civil Service Behaviour framework and what is evidenced in your application. Should a large number of applications be received, an initial sift may be conducted using the lead behaviour, Delivering at Pace.

Ability Test details:

Any candidate successful at initial sift will also be required to demonstrate their skills via the completion of an Excel assessment during the interview. This will be a practical exercise to test your ability to analyse and identify issues in processes. The test is based on the work of the Data Team.


The MoJ offers Hybrid Working arrangements where business need allows. This is an informal, non-contractual form of flexible working that blends working from your base location, different MoJ sites and / or from home (please be aware that this role can only be worked in the UK and not overseas). Some roles will not be suitable for Hybrid Working. Similarly, Hybrid Working will not suit everyone’s circumstances. Arrangements will be discussed and agreed with the successful candidate(s) and subject to regular review.

A base location near or within the region will be allocated to the successful candidate, as set out below. The post holder is expected to meet their own travel costs to and from their base location. If required to attend a location other than their base location, post-holders may be entitled to claim some or all any extra expense (beyond the usual base location travel costs) in line with the T&S policy.

The successful candidate will be appointed to either one of the locations specified in the advert or, if nearer to their home, an alternative MoJ office location in the region which may include their nearest Justice Collaboration Centre or Justice Satellite Office. This will be discussed and agreed upon completion of pre-employment checks.

You are advised to access the JCC/JSO office map, which is updated whenever a new JCC/JSO site opens, to determine potential travelling times and distances to MoJ locations before applying for a job.

Person specification

Please refer to job description.


We'll assess you against these behaviours during the selection process:

  • Delivering at Pace
  • Making Effective Decisions
  • Managing a Quality Service
  • Communicating and Influencing

Technical skills

We'll assess you against these technical skills during the selection process:

  • Microsoft Excel


Alongside your salary of £27,223, Ministry of Justice contributes £7,377 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

  • Access to learning and development
  • A working environment that supports a range of flexible working options to enhance your work life balance
  • A working culture which encourages inclusion and diversity
  • A Civil Service pension with an average employer contribution of 27%
  • Annual Leave
  • Public Holidays
  • Season Ticket Advance

For further information, and to apply, please visit our website via the “Apply” button below.

Similar jobs

More searches like this

Similar jobs