Head of Support Services Client Payroll

Competitive salary + benefits
19 Apr 2024
19 May 2024
Approved employers
Approved employer
Contract type
Full time
Experience level


Azets is open to suggestions for flexible working arrangements that will not impact delivery in this role. Please talk to our Recruitment Team about what you think could work so that we can bear this in mind during your application process.

Azets are a leading firm of Accountants and Business Advisers operating across the UK, Ireland, and the Nordics, we have a wide network of employees and an abundance of inspiring opportunities to join one of our many offices!

We are a top ten accountancy firm in the UK and are the number one largest SME practice.

The Role

This position will have oversight and accountability for all services that are provided across all payrolls in the areas shown. Additionally this position can be based anywhere within our national Azets offices.

The Key responsibilities can be summarised as:

  • Lead a team (circa 20 colleagues) to ensure the successful delivery of all UK payroll services
  • Ensure the processes of all functions are robust and controlled, resulting in:
    • accurate and timely payroll processing
    • timely, insightful data which is available to the business in line with GDPR
    • compliance with relevant legislation
  • Continuous review of payroll services to deliver a clear roadmap for the future
  • Act as a Payroll Lead to influence senior key stakeholders in the broader organisation, to enable collaborative working to improve the overall performance of Azets/Blick Rothenberg processes, and to support business projects that impact payroll.
  • Create open communication with key stakeholders to inform and update, building trust and respect by creating strong relationships
  • Create a people-centric environment with performing teams that have clear direction on career development, a focus on all aspects of wellbeing and employee engagement, and are rewarded in line with performance
  • Manage functional budget and inspire team to identify cost improvements and additional revenue streams


  • Previous leadership experience within a payroll function
  • A passion for Payroll with a people-focused approach.
  • A degree qualification (CIPP, or equivalent) with demonstrable experience of complex payrolls (weekly and monthly) and a good understanding of UK payroll legislation and the legal and statutory requirements.
  • An innate ability to successfully lead, manage, and influence a team within a results-driven culture and execute a vision of operating an exceptional payroll and reward service
  • Proven track record of communicating and influencing across a range of audiences internally and externally.

What we are looking for?

Technical Excellence
  • Lives the professional standards, adapts to industry changes, and uses this knowledge to influence the business strategy. 
  • Is a role model and reference point for advice on technical issues. 
  • Actively puts plans in place to ensure their people have the skills, knowledge, and behaviours required to provide excellence in this area.
  • Volunteers to lead or execute tasks that help achievement of the business plan and strategic objectives. 
  • Builds morale in the team and creates a working environment which generates a positive approach and a feeling of achievement and inclusion. 
  • Lives our Values and speaks out when others do not.
  • Demonstrates a deep understanding of client/customer’s needs. 
  • Ensures process improvement activity is focused on current and future client/customer and business needs.
  •  Understands current and future forces that will shape client/customer’s needs.
Client Focus
  • Demonstrates a deep understanding of client/customer’s needs. 
  • Ensures process improvement activity is focused on current and future client/customer and business needs.
  • Understands current and future forces that will shape client/customer’s needs.


  • Communicates instructions and direction clearly and effectively. 
  • Team understands why a particular path is being followed and the outcome being sought. Trust and appropriately empower team members to ‘get on with the job’, while remaining accessible to staff and demonstrating your support if the result does not go to plan. 
  • Championing our culture and diversity across teams, generating and building on new ideas and experiences for all, while always being inclusive. 
  • Consistently recognises individual and team successes.
  • Focused on driving results, while giving appropriate priority to client, people, operational and financial metrics. 
  • Sets and achieves individual performance targets and leadership goals aligned with the business plan, keeping others informed of the progress and barriers to achievement. 
  • Willing to step out of your comfort zone to make change happen. 
  • Open to receiving and acting on feedback on own style and approach. 
  • Lives our Values.
  • Actively seeks new business opportunities and wins work. 
  • Prioritises work in alignment with business goals, acts, and implements strategies and policies in accordance with the groups strategies, goals, and objectives. 
  • Tolerates high levels of complexity and ambiguity in analysing and decision-making.


  • Encourages team to raise standards and eliminate errors. 
  • Ensures own work and that of team members is accurate, of high quality, and meaningfully presented. 
  • Ensures that quality reviews are carried out to a high standard and that appropriate feedback is provided. 
  • Acts quickly to resolve any quality issues raised, seeks to understand and resolve the route cause of issues, and identifies any trends.
  • Role models and motivates others to work efficiently and to embrace new technologies and ways of working. 
  • Draws upon organisational data, understanding of market trends, and latest thinking to identify and take forward ideas for improvements and efficiencies. 
  • Encourages the ideas of the team on improving efficiency, championing their ideas as appropriate.
  • Makes appropriate judgments when taking decisions, utilising available data and information where appropriate, and understanding the implications and consequences of decisions. 
  • Genuinely listens to others and is open to changing own mind. 
  • Will take the right decision, even if it is unpopular with colleagues.

The successful candidate can be based anywhere within our national Azets offices.


Our benefits include hybrid & flexible working, birthday leave, professional subscription, and much more. You can find out more about how we reward our colleagues - Careers | Rewards And Benefits | Azets UK

Interested in hearing more about Life at Azets.

Contact Us

Interested in hearing more about Life at Azetsor to share your application. Please apply to the link below.

Your application will require an up-to-date and full CV and if successful, an interview will be arranged with full details provided prior.

Please contact our recruitment team at any further details.

For further information, and to apply, please visit our website via the “Apply” button below.

Unfortunately we are unable to provide any form of visa sponsorship, so candidates must be a UK/Irish citizen or already possess a current UK Working Visa.

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