PwC Middle East

Quality and Operations - Senior Associate

Not disclosed
16 Apr 2024
23 Apr 2024
Approved employers
Approved employer
Contract type
Full time
Experience level
Qualified accountant


Established in the region for 40 years, PwC has around 8,000 people in 12 countries across the region: Bahrain, Egypt, Iraq, Jordan, Kuwait, Lebanon, Libya, Oman, the Palestinian territories, Qatar, Saudi Arabia and the United Arab Emirates.

Our regional team operates across the Middle East bringing international experience delivered within the context of the region and its culture. We can bring the collective knowledge and experience of more than 328,000 people across the entire global PwC network in advisory, assurance, and tax to help you find the value you are looking for.

Job Description & Summary

A career in Risk Management, within Internal Firm Services, will provide you with the opportunity to advance and foster integrity-based decision-making and conduct by PwC professionals throughout our organisation. You’ll focus on promoting and monitoring compliance with applicable external laws and regulations as well as internal policies and procedures to help manage PwC’s regulatory, litigation, and reputational risk.

Our Risk and Quality team identifies and assists internal teams to mitigate and control client engagement risks. As part of the team, you’ll provide advice to business teams within PwC on sound contract provisions, standards, and approaches in accordance with PwC policies, principles, and standards.

Primary duties and responsibilities

  • Engagement Compliance Reviews (ECRs) - Reviewer
  • Support the ECRs Lead with tracking and reporting on status and progress of reviews
  • Interact with client-facing teams or ECR facilitators to obtain clarifications and/or additional documentation as part of the review process and resolve gaps/queries
  • Provide feedback and support with identifying areas for improvement in the current ECR process, particularly digital enhancements
  • Monitoring and analysis of various risk statuses related to the engagements for our key priority client
  • Supporting the Engagement Quality Reviews (EQRs) for the priority client. EQRs are a process of review and feedback from three perspectives of engagements, Clent, People, and Firm
  • Carry out all reviews in line with the provided guidance and standards
  • Identify gaps in information available and complete the assessment checklist
  • Support the reporting to various audiences as required, including the preparation of dashboards and reports
  • Support the preparation or updating of guidance, training materials, and broader communications on ECRs for internal and line-of-service staff.
  • Other digital and transformation initiatives - Support
  • Be curious and forward-thinking in identifying new ways of working, systems, and process enhancements
  • Support the Quality & Operations team in other initiatives planned for FY24 and going forward
  • Internal Process - Quality & Operations
  • Be involved in various R&Q activities and new initiatives
  • Identify areas of potential improvements in various R&Q policies and processes
  • Participate in various ad hoc projects assigned by the CRO
  • Financial
  • Adhere to the Quality & Operations budget
  • Learning & Growth
  • Adhere to policies and procedures
  • Act as a key resource and liaison to other functional areas of the business, building cross-functional relationships as needed
  • Be proactive in oneself's Digital upskilling


  • A professional or academic qualification (degree level or equivalent), or relevant and practical experience.


  • Fluency in English is required, and proficiency in Arabic is advantageous

Overall Experience

  • 1.5+ years of relevant experience

Specific Experience

  • Experience in the Professional Services industry in a top-tier Big 4 firm preferred
  • Alteryx is preferred and use of data analytics and data visualization tools such as Power BI is preferred
  • Risk compliance or broader risk management experience essential
  • Client account management essential
  • Skills
  • Strong analytical skills
  • Problem-solving skills
  • Risk-averse/risk management skills
  • Risk compliance or broader risk management experience
  • Process-oriented
  • Organization skills
  • Thoroughness and eye for detail
  • Time management skills and proactivity
  • Strong verbal and written communication skills
  • Ethical conduct
  • A conscientious, ambitious team player, with good self-management skills and an ability to take initiative.

Travel Requirements

Up to 20%

Available for Work Visa Sponsorship?


Government Clearance Required?


For further information, and to apply, please visit our website via the “Apply” button below.

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